AutoZoom

"Do not I repeat do not purchase A vehicle at the Kansas City location. I purchased my vehicle on Sept. 21, 2021 and soon as I got home my check engine light came on went back the next morning requesting my$2000 deposit back and was told I could not return my vehicle asked for the Manager because for one this is not my first rodeo purchasing A vehicle and should be entitled to my deposit back . At this time the Manager Crystal told me they couldn’t return my down payment so at this time I’m pissed to the max They took my vehicle in for service and was informed in need of A Catalytic Converter remind U was said to have been repaired but why this check engine light still on. Took my vehicle somewhere to get codes read and again informed the code which shows Catalytic Converter to be replaced. I again goes back to this dealership and was informed being was an Aftermarket part replaced is the reason why my check engine light was still on, and now just recently had to spend $2000 for A Engine Timing Chain replacement and was informed by my Mechanic that I took my vehicle to that this same job has been done on this Vehicle before with old used parts… You know what Auto Zoom y’all really need to diagnose your vehicles before ripping off customers cause I am not too happy & soon looking into getting A Lawyer"

"I came in and Byron listened to me and got me into something that I wanted. Everyone was so nice and friendly as well. I highly recommend."

"I had a recent experience with Auto Zoom Kansas City and wanted to share my thoughts. Unfortunately, my car broke down on October 5th, 2023, and I reached out to Auto Zoom for assistance since they own the car. Initially, they were unable to tow it to their shop due to their tow truck driver quitting. Eventually, on October 25th, my car was picked up by someone from Auto Zoom. However, I was disappointed with the lack of communication and updates regarding my car. Despite being told that someone would call me with an update on the car's condition and the cost of repairs, I never received any such call. Instead, I received calls solely for payment collection purposes. On November 10th, I was informed that they would not be able to look at my car until I paid a "diagnosis fee." This meant that my car had not been touched until that point. Reluctantly, I paid the fee that day, but was then informed that I had an additional late fee balance of over $100. I explained my financial situation, having already spent money on alternative transportation like Uber, Lyft, and rides from coworkers. The lady I spoke to said she would assist me and proceeded to have the car looked at. When I visited on November 15th to check on the status of my car, I was informed that it had been looked at but had to be towed back and forth between two locations. They had started the diagnostic process but were unable to complete it. I had another conversation in person on November 17th, this time with the manager. Unfortunately, she displayed a rude and short-tempered attitude. She informed me that they had started working on the car but stopped because I was behind on payments. When I requested written documentation of everything discussed, she outright refused, stating that she didn't want to do it. Throughout this entire experience, I felt unheard and disrespected as a paying customer. I am behind on payments due to the financial strain of paying for alternative transportation while my car remains unfixed. The lack of communication and poor customer service skills from Auto Zoom have only exacerbated the situation. I cannot recommend their services, especially during the upcoming holiday season when reliable transportation is crucial."