Jay Wolfe Honda

"I have a 2016 Honda Pilot Touting with a radio static problem that can be found online at Honda owner websites/forums. Honda refuses to recall or retrofit the defective radios. My vehicle was at Jay Wolfe Honda 3 times for a total of 6 days for diagnosis and repairs of the radio issue. After spending $761 for radio repairs that did not solve the problem, I was told a new radio/head unit is needed which will cost an additional $1248. The complaint is that I asked the service rep about replacing the head unit the first time I brought the Pilot in to be repaired. I knew the issue wasn’t covered on warranty and would be expensive. I had read online that replacing the head unit was the only repair that worked for many others with the same faulty radio. I shared the website info with my service rep. I was told Jay Wolfe has to do their own diagnosis and won’t just replace parts because the client asks them to. Now I will need to spend an additional $1248 to do exactly what I asked Jay Wolfe Honda to do the first day I was there. I have talked to 2 service reps, left a message in person and emailed Jay Wolfe service mgr to provide a fair solution and received no response. I have owned 10 Honda/Acura vehicles and have never experienced this type of incompetence and poor service."

"My family and I have been going to Jay Wolfe for a number of years and have found their sales and service to be often good. A note to their service department however - I made an appointment to replace a part related to a recall. Upon arriving, I was told that they did not have the part and that it was on back order for several months. It's disappointing that they would schedule the appointment to begin with and that they did not call leading up to the appointment to notify me. I would've appreciated a call in advance to save myself the trip. Perhaps this is an outlier event but I would expect this basic courtesy/service from any business."

"I had the absolute best experience at Jay Wolfe Honda this weekend than I've ever had at every other dealership. I went to trade in my 2013 Jeep Patriot for a newer Honda. I wanted something newer to drive and something with all those safety features that new cars have now. I worked with Blake Kelly and Simon Puole(I think that's his last name). Blake showed me their inventory and I really loved the CR-V so we figured out the trade in price and figured out what we could do with how much I was putting down. I took a 2018 Honda CR-V EX on a test drive and fell in love. I noticed the steering wheel was a little off and he took it back to service to have it looked at before I purchased it. They customized a great deal for me on the purchase and worked with me! Simon helped me through the whole financial process and paperwork and he was very patient and kind. I've never had that experience before. I actually felt like a wanted customer! I wasn't pressured into anything or rushed at all. Amazing dealership and amazing people! I will definitely be bringing my new (to me) car their for any service needed as long as I can get it in on a Saturday. Thank you to all the team members at Jay Wolfe Honda for making my purchase pain free!"

"I had an outstanding experience at Jay Wolfe Honda recently. The customer service was truly exceptional. Upon entering, I was warmly welcomed by Sales and Leasing Consultant, Kenny Loy. Kenny's professionalism and extensive knowledge made the entire process enjoyable. He efficiently crafted a deal on the vehicle of my choice in just minutes. Moving on to the financial aspect, I worked with Finance Manager, Simon Ipuole. Simon was not only friendly but also highly professional. The seamless transition from entering the dealership to the delivery of my new car took no more than two hours. I am thrilled with my new vehicle and appreciate the effort Jay Wolfe Honda put into making the buying experience both professional and effortless. Consequently, I have decided to make Jay Wolfe Honda my go-to for all future automotive needs. Highly recommended!"

"Leased a Ridgeline at Wolfe and had an incredible experience! This is not the dealership that makes you wait 5 hours! We were in and out, papers signed and truck ready in less than 2 hours. Don Franklin managed our deal and Kim Mohamaddi was our sales person. Easy car deal, great service, amazing car!"