Gladstone Dodge Chrysler Jeep Ram 5610 North Oak Trafficway, Gladstone, MO 64118

"Traded in a 2021 WB Scatpack for a 2016 AWD Dodge Journey w/ warranty. Super clean car and was impressed at first. Had to drive it 600 miles for a military assignment, finished assignment and on the road trip back home, the AWD system suffered catastrophic failure. All within a month of ownership. Took it back to their service department who said the warranty was declined due to a “90-Day waiting period” before it actually comes into affect and said I have to foot the nearly $9,000 bill. Would not recommend buying a used car from here, they sell polished beaters that’ll leave you stranded with ZERO support literal days after purchase."

"I recently had the pleasure of working with a wonderful salesman by the name Jerry. From the moment I walked into the showroom, I was greeted by a kind, older gentleman who radiates professionalism and courtesy. Throughout the entire process, he demonstrated remarkable patience and attentiveness to our needs. What stood out to me most was his genuine demeanor and willingness to assist without any pressure or rush. He took the time to understand exactly what I was looking for and provided valuable insights and recommendations that met my preferences. Jerry’s knowledge about the products and services offered by the company was truly impressive. He answered all my questions with clarity and expertise, leaving me feeling confident in my decisions as it was my first car. Overall, my experience with this salesman was exceptional. His courteous and patient approach made the entire buying process smooth and enjoyable. I highly recommend him to anyone in search of a reliable and trustworthy salesman."

"Stellar job start to finish! Started online, selected the truck that checked all my boxes, Tony and Mark were rockstars... got me into my newer Tahoe despite my challenged credit. Laid back no pressure professionals the whole way. Definitely recommend these guys if other dealerships are giving you the run-around. When I'm ready to trade this one in, I'm going back! Absolutely a genuinely satisfied customer."

"I just recently bought an F-150 from Gladstone Dodge Chrysler Jeep Ram and my salesman was Tony. Tony went above and beyond for me and my family to ensure that we were totally taken care of and properly guided along the way. I could not be more pleased with my experience. For anyone interested in any future purchases here, I would 100 percent recommend that you ask for Tony. Even if you’re not looking to buy in the moment, I wouldn’t hesitate to seek help from anyone working the sales floor as we got the privilege to meet most of the current professional team. Every single one has helpful knowledge on choosing the right vehicle that meets your needs and will be straight forward with you the whole time."

"Short story: Dealership caused 6k worth of damages to my truck. Tried to get out of paying for it and have me use my own insurance. They ended up paying for the damages. However, it was not handled professionally and it took three days for them to cooperate with me. I know they will respond saying they resolved the issue. That is not the point to this review. The point is that they handled this entire situation poorly and it took too much for them to simply take responsibility. Long story: I am going to hit the main points. I am leaving out many details so others can get the point and be able to make an educated decision before taking their expensive vehicles here for service. I took my brand new truck in for warranty work. I got it back with collision damage. The Service Manager was overall rude, dismissive, and accused me of lying. When I called and brought the damages to their attention I asked for them to review all footage of me arriving and which entrance I came into to make it easier because I am 100% certain it was NOT damaged before dropping it off. I was told that they have cams for this very reason and will. After a day of waiting they told me that their cameras "stopped working" and they had zero footage of me coming to the dealership or of my truck for the entire week it was there for service. However the cameras worked to show me leaving with the damage. How ironic. The argument was that there is "no proof" that it was not damaged before arriving at their dealership. Clearly this was a lie to not take responsibility. Also, IF it is true and their cams do not work, that is a HUGE liability as they have very expensive customers vehicles sitting in the back for service and no way to know who is doing what on their property. They tried to force me to get my insurance involved. They dodged my phone calls for a day. After multiple calls they eventually answered saying "Hello Cody, we have caller ID we know its you." The fact they were intentionally ignoring me, and screening my calls is insane. They should have been doing damage control rather they tried to avoid the situation. I had to go in person to get them to take the issue seriously. The GM never responded to me until it was finally resolved for them to pay for the damages. This is not the first customer they have done this to. There is another review about their negligence and not wanting to take responsibility. I have also spoken with someone who stated the EXACT same thing happened with their work truck a while back."