Cold Stone Creamery 9300 Northeast 83rd Terrace, Kansas City, MO 64158

"The ice cream was great, one of the workers not so much. When we got there it seemed like one of the employees was new and in training and the other was training him. As the trainee was preparing our order the other comes over to him and proceeds to harass him about going faster because a DoorDash guy just walked in and was now waiting to pickup his DoorDash when all that she was doing was standing there watching him make our order."

"I ordered a birthday cake 5 days in advance. On the day it was supposed to be picked up, not only was the cake not ready, they didn't offer any resolution to the problem. I picked the cake up the next day and it looked horrible. The cake was late, poor quality, and not even a discount was allowed."

"My kids and parents were happy with their orders, but hubby and I ordered on the app to avoid the line. We tried to ask ten minutes in if they were working on our order, but could not get a clear answer. At 20 minutes in, we asked again, and they had not even taken the order off the printer. As they started prepping, they told me the special I had ordered on the app is no longer available. So I told them what was in it, and they had to make it as a "create your own" order. We finally received our order at :31 minutes after ordering."

"if i could leave 1 star for my recent visit i would. The girls on saturday night were extreme unprofessional. My friend asked for her ice cream side by side and the girl proceeded to roll her eyes at my friend. the girl who took my order didn’t even ask me what size i wanted and she took about 5 minutes to make my ice cream while another girl got mine and my friends order done before she was done. they had no pep in their step at all. one girl just kept staring at the line while she just stood there for a few minutes and then would help the customers. let’s talk about those apples too. there was gnats on the apples. i even have a photo to show it. i was very disappointed in my visit"

"Cold stone as amazing ice cream, and you are able to watch them make your order. They have so many different options and all of them are awesome. The employees are super nice about everything. Definitely worth trying!!!"