Valvoline Express Care

"Caution! I never leave bad reviews but I feel like I need to warn people through my bad experience. I got an oil change there about 9 weeks ago. When I got the vehicle home, it was over 3/4 of a quart low on oil. So, I added oil to the full mark. I went back last week to have my oil changed and told the tech that they left it low on oil last time. He told me there was a range on the dipstick. I said yes, and when you have an oil change it should read full. He said, it depends on the vehicle. I said no. Every oil change should leave every vehicle right at the top of the mark - not over, not under. Rather than argue further, I ended up leaving. I went less than one mile west on Sunshine to another Valvoline on 2323 E Sunshine next to the Mister Car wash. They did a great job and I stayed in my car. They also let me know that the drain plug had not been torqued correctly at my last oil change and that it had been dripping. Before I left, I started the car to fill the oil filter and turned it back off. The tech pulled the dipstick and showed me that it was at the proper level. Peace of mind."

"A friend stopped here for an oil change despite their better judgment. They watched the shop struggle through the process. When they asked the shop for a tire rotation, the shop recommended against it. The shop may have been right, but rotating these tires is also a bit of a chore, so it's a coin toss on whether I believe them. Then a new air filter surprisingly showed up on the bill after my friend had declined. When challenged, they said "we can take it out if you want." suspicious I know I had a questionable experience there years ago. Shame on me for not recommending against this shop stronger."

"The reason these guys aren't busy is because they are the worst in the world at customer service. He stood in their nonchalant eating sunflower seeds or something, and acted like he couldn't be bothered. He was extremely rude I would stay away from here"

"This shop possibly caused damage to my vehicle during a routine oil change. Another mechanic confirmed multiple mistakes which were made. Instead of discussing it or allowing me to speak to the owner/top manager, they have ignored me and even hung up on me on occasion. I have attempted to contact upper management or corporate with no responses. After giving them many chances to discuss with me or make the situation right, I will never return to this location, and I will spread the word to my friends and family to not visit this location in the future."

"Edit: Today is September 28 2021, this location no longer does state inspections. The below review is from a few years ago, they are still a great local shop to get an oil change and other maintenance. A great local spot to get a state inspection! I've been coming here since the sign said Blue Stream. Not sure if the shop went through a ownership change or if they just changed their name, either way they've been providing quality service for years! Generally they are pretty quick and thorough with the service they provide. A technician there even helped me replace a a tricky light. Informative in a way you can understand. Oil changes are affordable. Location is in a great spot too! Next to a gas station and right off the highway. Plenty of choices nearby if you do need to wait for your car or truck."