Wood Motor Ford 92 State Highway OO, Pineville, MO 64856

"Hayden was very straightforward and upfront about our vehicle’s needs. There was some confusion by the term “new” with regard to the part (our vehicle was repaired with a used transmission) but Wood Care covers it, and they have stood behind their service commitment and not faltered. The repair was completed as it was scheduled and there was no car dealer service department run around or blame game. I’m happy to drive the two hours from Springfield to have our Lincoln serviced at Wood. Thank you Hayden."

"I bought a brand new truck in December from wood ford in Carthage Mo in December (3months ago). I bought the extended warranty package with the truck. The truck has had a shake since I drove it off the lot. Starts at 65mph and getting much worse around 80mph. The truck is now at 5k miles and the problem is just as bad so I dropped it off to have it looked at. After having my truck for almost a full day this is what I was told. “We could not duplicate the issue due to not being able to drive the truck over 55mph because of the speed limit”. The speed limit is 65mph 1 mile up the highway and 75mph 5miles north. I told two different service writers to take the truck on the highway where it is 75mph and they said “we can’t do that”. I told them I would drive them so they could see the issue, same response. After a bunch of back and forth they basically told me I was on my own to solve the issue. I should have never drove the truck off the lot. Lesson learned. Most disappointing experience I’ve had with a brand new truck and service department."

"Had a routine oil service & tire rotation. My visit started on time and took about an hour to finish. My advisor went over my vehicle report with me, which I always appreciate. The Wood service team had helped me a few months ago with a touch screen issue and another problem my original dealership couldn't help me with in a timely manner. I've now switched my service and maintenance to Wood Ford. So far, so good. Mike and the team - keep up the good work."

"Went to look at a car that was there for 6 months, took a look at the car and it had a little more then wear and tear since a button for back reclined seats was missing and a 2 in cut in the second row head rest in the side besides some other stuff. Anyways I had views a few cars days and the week prior and planned to return and purchase the same vehicle but a yr older at another dealership that had slightly less miles and wasn't ran for fun how most dealerships do trade in cars. This vehicle was roughly 1k more but is 50mins from where I live vs the other car that was 3 1/2 hours away. I thought with the weather the condition not being as well kept and more miles given the weather snow, cold, and rain it would be worth seeing if I could have the vehicle matched or even a better offer and I would make a purchase. The car sales rep tried to find the manage and see what could be done. Fast forward to him finding the sales manager, I remember sitting at the table we were actively waiting and the manager was in the center of the show room just standing there acting as if we needed wave him over when he was informed we wanted to speak with him. He sits we talk (I think his name is Jonathan), he ask information about the other car I was looking at and ask ME information about the car in their dealership that they should have knowledge about NOT MYSELF. He proceeded to want to push me to trying to refinance with one of there in network lenders I'm sure to get kick back. I told him that was all I needed to hear and got up and left. The next day I went back to the other car dealership to purchase the car. I'd never go there for a car, the saleman was good but just imagining having a manager screw up a sale because he doesn't wanna match or come down on a car that's been on the lot for 6 months."

"Rikki was phenomenal! I hate salespeople but she ain't one of them! You can have a lovely conversation with her while still getting work done. Cannot say enough good things about Rikki! I don't want to step on the other sales staff toes, but ask for her if you can. I have bought cars from dealers 3 times in my life and this was probably the easiest with the least amount of hoops I have ever had to jump through. When you talk to them they LISTEN! The only downside of buying the car was that the interior was still filthy even after it had been detailed. I detail vehicles as a side hustle and this car was treated to a quick vacuum and overspray mess. Detail oils all over the windows, and a booger on the back passenger door. In the picture below this is what I wiped up out of the driver seat cracks. ICKY! Other than the left over dirt I was very happy with how everything went. Bye Rav4oli, Hello Ruby (Name Pending Approval). THANKS RIKKI!"