Gerber Collision & Glass 8200 Wornall Road, Kansas City, MO 64114

"What a nightmare. I brought my car to them in late October and was told that the earliest they could get me in was late December. December came and when and they did not contact I called my insurance to see what the holdup was. My insurance contacted Gerber Collision on my behalf only to find out that they had forgotten about me and as a result of that I now had to wait until February before they could get me in. The nightmare didn't end there though. After returning my car several days early I discovered that they had charged me work they didn't do and had broken critical components on my headlights. When I confronted them about this they accused me of trying to scam them and after an argument finally agreed to do the work they charged me for. This took them an additional few weeks, and when I picked the car up a second time I discovered that they still hadn't done most of it. By this point my trust was absolutely gone and I just decided to do the work on my own and bite the bullet and pay for new headlights myself. I am a mechanic by trade so I was able to easily see where they had lied about their work. I can't imagine the kind of stuff they pull on people that do not have mechanical knowledge. There are better and honest auto body shops out there stay away from this one."

"A wonderful place with wonderful technicians who are professional and timely. Had to do some body work on my car and they delivered it fast and the workmanship was amazing. They updated me weekly on what is happening every step of the way. Would recommend for body work."

"Gerber Collision repaired my car after an accident and did a sloppy job. About a month after the repairs, I took my car to the dealership for a 24,000 mile service. The dealership informed me that the lug nuts on my wheel were loose and that they were unable to tighten them. They also mentioned that one of the lug nuts was missing altogether. I told them I would have Gerber Collision take a look since they just did the repairs. I called Gerber Collision to discuss the issue and spoke to Jason (manager). He was extremely rude and defensive. He blew me off and even insinuated that the dealership was lying to me. Luckily, I involved another Gerber Collision location and they were amazing. They reached out to the insurance company for permission to take a look at my car and give a second opinion. After the mechanic looked at my car, they called me back and apologized profusely saying they were appalled by the work that had been done on my car. Several dangerous mistakes had been made. The front stabilizer piece was missing and a tire and lug nuts needed to be replaced among a slue of other issues. The repairs were so extensive it ended up costing an additional $1,300. It is completely scary that I was driving my car in this condition."

"I dropped off my Subaru after being hit by an 18 wheeler. Gerber took care of everything extremely quick. I was in and out within 3 days. They even helped me get my rental, as well as checked it in with enterprise when I picked up my vehicle. They also offer life time warranty on their repairs for peace of mind. 10/10"

"Highly recommend this shop for any body shop needs!! They were in contact frequently, letting me know where things were at in the process. Everyone from office staff to management was very polite, patient with questions, and understanding of a not so fun situation. I also received a follow-up call a few days after picking up my vehicle just to make sure I was happy with everything and had no issues!!"