Frank & Bob's Auto Service

"Speedy and great work on my car. They squeezed me in for a last minute oil change before they closed and on another occasion saved me a few hundred on shocks and struts compared to other quotes… and they had it done in just a few hours!"

"Greatest shop in the world me and my wife's car broke down around the block from there and they put my car up on the rack and checked it out for Free!!!"

"I had made an appointment for just before 5pm, and braved a storm heading back to KC to make the appointment. When I called by 4:30, about to arrive, the old man who typically picks up the phone said I was too late, and hung up on me. I called him back, trying to get more information about when I could do what they originally told me I could do. This man was tremendously rude, chastised me for asking when on Monday I could come in, and said “Ma’am, you’re asking too much for a $12 inspection.” So- asking for an appointment time is too much, and if he doesn’t want to talk to you, he’ll hang up on you. I thought I’d found a place to take my car, but I was clearly very wrong about that."

"My wife went to Frank and Bobs for an inspection to renew plates. They called to say that the rear brakes were leaking fluid and needed replaced. They quoted around $900 for all four brakes, and if we just replaced the rear ones, about $400 less. Expecting it to be around $400-$500, she told them to just replace the rear breaks. When she picked up the car, they had charged us $927.99. And this was just for the rear brakes. I went in to question them after this, and the owner tried to tell me that it was "just an estimate". Their estimate was about 50% off the final price? I looked on the invoice and they charged $131.98 for each caliper. Autozone does not have one listed for this car over $91.99. Rear rotors were invoiced at $98.99. Autozone sells them for $52.99. They mark up parts up to almost %100 in addition to the labor charge. This is unacceptable. I went up to get the difference back and Nick wanted to have a shouting match before begrudgingly refunding $80.00 (about half what it should have been). He tried to tell me that never has anyone accused him of this in 50 years. Looking at other reviews, that is a complete lie and it happens all the time. I don't fault the mechanics, they seem nice. It is the owner that will overcharge whatever is quoted to you. Please take your car somewhere else, they are not honest with pricing. PS - see attached invoice for the parts we were charged. Look up prices for yourself for an '06 Honda Civic."

"Nick, at Frank & Bob's, never fails me in my automotive woes. This time was a flat tire that couldn't be repaired. Had it towed to the lot after closing, got the new tire & had it home before 4:00 pm that day. Reasonable prices, prompt service. I've been using them for 17 years. Highly recommend you give them a try."