The Smile Spot Waldo Dentistry for Kids & Orthodontics

"They charged my insurance for a procedure they DID NOT DO! Now let’s rewind.. Per the recommendation of a previous employee here, who’s a relative of ours, my family decided to give this office a try. We had issues with every part of the process. Scheduling was a nightmare every time. My daughter’s mouth was numbed in the wrong area for her fillings, creating the need for more appts and time out of school. My husband couldn’t even get his root canal finished in one appt and his mouth stayed numb for over 24hrs afterward. So, we got out of there after these bad experiences. THEN, after finding a children’s dental office we absolutely love for our kids, we find out that the space maintainer they just put in might not be covered under our insurance. Why? Because The Smile Spot claimed we already had that spacer put in with them a year ago, and we’re covered for one per 24 months. So we contact our insurance, who then contacts them. They again try to claim they did the procedure. Our insurance assured us it’ll be sorted out and covered but what on earth is wrong with this place. Do not trust them for a second."

"This place was recommended and not sure why, they took $40 foe exam and wanted $421 for a simple extraction. So much for supporting a 21 year vet in pain? Never agin will I grace those doors!"

"The doctors and nurses here are just amazing. I had some problems with my fillings and they took the time to see me twice after my OG appointment just to help me figure it out."

"I walked in for my appointment this morning thinking I was getting my teeth cleaned to find out this place discriminates and is ageist. The lady at the front desk told me that they no longer take adult Medicaid right before my appointment was suppose to start. I told her that’s weird since my insurance refurl them as a place that took my insurance. She said they have bothered to update the insurance companies yet. Then I said that I had filled out a bunch of personal information paper work out on there website for this appointment that required me to give my insurance information more than once and one of those time was a drop-down box with my insurance making me think they took it for sure. All she could say was they haven’t updated their website and they don’t check the clints paper work before appointments. At this point I’m so upset about their negligent and wasting my time for taking of work for this. She said that they could charge me a low first-time appointment fee and set me up on a plan like I would want to ever be a client her after this. I feel so discriminated against and have no other time during the week days for another appointment since I am booked up till July. They took money out of my pocket for missing work for this when they should have called ahead time with this information. I also don’t feel safe that they still have my personal information either. My lawyer will be hearing about this ageist company and their neglect. Please think twice about making a dental appointment with these people."

"I do not recommend this place. The office is run horribly. They forget about patients in exam rooms. They forget to schedule appointments. The office is totally unorganized. The staff is rude, and they seem to have no idea whats going on. I'll never go there again. In my opinion, no one should seek dental care here."