Scott Nguyen Dental Care 8355 North Congress Avenue, Kansas City, MO 64152

"This was the most unprofessional experience I have ever had with a dental office and dentist. I would give them a below 0 The individuals at the front desk seem nice when you first engage with them but the minute I questioned something to get clarification they immediately go into hyper sensitive mode and get very defensive to the point where she raised her voice at me. The front desk individuals and the dentist obviously do not like for a potential client to ask questions about their services. They get defensive very quickly. After the dentist looked at my tooth he sends in the front desk person with the pricing and there was an additional $80 for a consultation fee. She did not tell me there would be an additional $80 for a consultation fee the previous week when I asked for pricing before I made an appointment. While sitting in the dental chair I told her that she did not share this with me the previous week when I was asking about the cost. She then said, you should have automatically known that because we charged that fee the 2 times when you were here before. Those previous times were to look at a tooth to determine what could be done not to have a procedure done that day. I understand the fee for that. She raised her voice to me to where I had to say to her that I do not want to argue with you I am just explaining to you what I was told when I asked a specific question about the cost. She immediately got defensive. Example with the dentist: He was not very personable at all!!!! He didn't want to listen to me explain about my situation he just wanted me to be quiet and open up my mouth. This was my first time I was actually going to have him do a procedure on me. He is very bad with his delivery method. It seemed like he was trying to put the fear in me by telling me the worst case scenario before he even examined the situation. I experienced terrible customer service. He was in the room listening when I was explaining to the front desk person that she did not share with me about the $80 consultation fee added on to the cost to do the filling. The dentist then starts telling me about all his credentials and comparing it to if you were to use a medical facility you would have to see multiple people with those credentials. I am thinking to myself....Doesn't all general dentist have those credentials..........not sure why he had to go into all of that to defend his $80 fee and then he starts telling me that he has an expensive piece of equipment in the back and the service person charges him a $50 fee as a trip fee which he doesn't like. For around 10 min. Here I am sitting in the dentist chair listening to the front desk person raise her voice to me saying that I should have assumed there was going to be the $80 fee even though she did not share that with me before I made the appointment to clarify the cost and the dentist going into a long speech about his credentials and how hard his staff works....etc..... Extremely uncomfortable. This is the short version. We decided this was not the place for me to be. Then when I get home I realized the other front desk person had not emailed me all of my X-rays so I called her to request to have that done. She accused me of calling her a liar when the only thing I said was that I did not see an email from her with the xrays. As I was searching through my emails for the date she said she sent them she then immediately says, "I did send them to you and you should apologize to me" She immediately got defensive. I was baffled that she would say something like that. By the way she sent one X-ray but not both of them. I think it was a blessing in disguise for this event to happen to me so I did not engage with them to be a client. I felt the need to get into the details to help others NOT to have to experience anything similar."

"My family and I have been coming to Heartland Family Dentistry now for 19 years and I absolutely LOVE them. Maria and Joleen are the best dental hygienist and are very gentle with my teeth when cleaning. Dr. Nguyen always takes time to look at all my teeth and make sure to explain anything wrong if there are problems. I highly recommend them if you’re looking for a good local KC dentist!"

"I'd like to share my wonderful experience with Dr. Scott Nguyen and his dental team. My journey with them began a year ago, and I can't express how satisfied I am with the exceptional dental care they have provided. Before I started visiting Dr. Nguyen, I used to experience anxiety whenever I had a dental appointment. However, thanks to the outstanding service they consistently deliver, I now enter their office without a trace of worry. Their commitment to patient comfort is truly remarkable. Dr. Nguyen and his staff exhibit genuine care for their patients, going the extra mile to ensure our comfort throughout the entire dental procedure. Moreover, their front office staff is exceptionally efficient in reminding you of your upcoming appointments and managing any cancellations to accommodate your schedule. In sum, I can confidently say that this has been the best dental experience I've ever had. Dr. Scott Nguyen and his team have not only transformed my dental health but also eliminated any apprehension I had about visiting the dentist. I highly recommend their services to anyone seeking top-notch dental care in a welcoming and patient-focused environment."

"Awsome service, staff, Dr Nguyen installed new vernier's for me 20 plus years ago. I broke one over the weekend eating popcorn. They got me right in, found the issue and made me an appointment to correct the issue. The office staff called my insurance on my behalf and got the service approved. They got me right in the chair when I walked in for my appointment. With their state of the art equipment, my new tooth was made in office and fit perfectly. The dental assistant was very attentive during the process. I had no pain, no blood, and even though I held on to the chair like I was expecting it, it never came. Very professional!"

"⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ This place deserves 10 stars!! I was very impressed. I pulled in at 9:00 a.m. and the lot & waiting room were almost full, but my appointment was right on time. The front desk girls were so cheerful, informative and delightful. Dr Nguyen was knowledgeable and patient. He even handed me a mirror to better demonstrate something he was showing me. Excellent bedside manner. Nicole and Sarah were thorough, friendly and just amazing. I really appreciated how well they listened. My hygienist Kathy was truly the best I've ever had! She's an expert. Hoping I spelled all of the names correctly."