Pizza Hut,

10147 Wornall Rd, Kansas City, MO 64114, United States

"Ordered 10+ pizzas online (after the app failed), then — when I haven’t received any text updates three hours later at delivery time — find they E-MAILED that the “order failed.” So I call the restaurant phone number I was given in the email, and I’m told the restaurant didn’t receive my order, I wasn’t actually talking to the restaurant, and the person at the number (from the email!) that I had called “couldn’t help me.” Terrible experience, and when I had to order from another pizza place, I made sure to tell our group it was because Pizza Hut failed to fulfill the advance order I’d placed."

"Ordered the Hawaiian pizza. Not happy at all with this pizza. Way to dry, needed a lot more sauce! Very little ham and practically no bacon!!!! Will NOT order through pizza hut again!!. Took over an hour to get through online to order."

"I originally placed my order online. After an hour of no delivery or phone call, I look at my order information to find that the delivery address had changed to the same address for the store. My phone number was also incorrect. I called the store multiple times, but the phone just rang until an answering machine picked up. I called to order a pizza just so that I could get someone on the phone, but all they could do was cancel the original order and reorder for me. She couldn't tell me if I would be charged twice or anything outside of taking it up with my bank if I have to. After waiting another hour and still no delivery, I had a friend take me down to the store that the order should have come from. The employee was very helpful, as much as he could be, and tried to look up either of the orders. He didn't see any under my name or account. I even had my order number, and it was useless. I asked if he could just refund me the charges, but he said without an order he couldn't do anything. He offered to make my order free of charge since it was now going on 3 hours since the original order was placed, and I expressed concerns that I could be charged up to 3 times at this point. He assured me that there shouldn't be a charge since there wasn't a history of any orders, and them prepared my order while I waited. It was overcooked, but I understood they were understaffed and wasn't be charged for the order, so I let it be and left with the food he provided. Today I checked my bank account, and there was a charge for the original order that should have been delivered, so there was a $5.99 delivery fee and a $5 tip for the driver that never delivered! The man who helped me in the store was the only good thing about this whole experience, and I didn't even get his name to thank him. Either way, I am never ordering from Pizza Hut in general again."

"Ordered online through the Pizza Hut app, waited an hour only to find out the order was cancelled by Doordash for some reason. I drove up to the store and sure enough, my order went through and my pizza was waiting in the warmer. The kind manager was understanding and we expressed shared disdain for Doordash, and he refunded me on the order and was very helpful with the confusion! The pizza was well made and hot as well, very delicious!"