Healing Hands Rehabilitation Services

"My son received Speech Therapy from Healing Hands. The people at the facility are the nicest people you will ever meet. Chelsea F. Worked with my son. She cared for him like he was family. If you need ST services I would recommend her."

"I am writing to express a complaint against healing hands in madison MS for lack of candor , professionalism and operating issues they have . As a state vetted provider , they should be held to certain standards of providing excellent patient care and experience .my 18 month old son is recieving PT there. This afternoon the office calls me to reschedule his appointment to earlier time due to therapist not being available . When I prompted more , they mentioned finally that she had left and the owner would be doing my sons session but she could only do earlier time. So I left my work early ; picked him up from school early , skipped his snack time and we got there 10 mins after the appointment time due to unexpected traffic in that area . So the owner tells us she will only see him for 30 mins because she had to leave at 4 . So then I asked was this a 45 min session because if she had to leave at 4, why schedule a 3:15 appt ? Then she went onto say that no it’s an hour session but bc u r late by 15 mins , our policy is that we can’t see you but I will see him for 30 mins. Ok so I was like if that’s the case why didn’t you call us , I have been here and it’s been 10 mins late not 15. Then she says we were late last week to pick him up so If I can guarantee I will be there exactly at 4:15 then she can go till 4:15 and will treat him for the whole session . So her statements were contradicting . Was it because A. We were late 10 mins so it was violating their 15 mins policy B she wanted to leave at 4 so couldn’t treat him full session C I was late in picking him up last time so this was their way to penalize us when they probably still get paid for the full hour from MS dept of health . As the owner herself , her demeanor and responses were not genuine , contradicting and raised red flags . She could have easily waived the 15 mins policy exception and not waste extra 10 mins bickering about all this . For context , this facility has cancelled my sons appointments multiple times the day of due to reasons like therapist had a dr appt , she had an emergency or she was sick . And we have never made a big deal . While we always moved around our schedule to meet their operation and staffing challenges . Todays incident was unacceptable when we went out of way to meet their challenges, and they were not accommodating due to being late by 10 mins. In speaking she even mentioned that my sons original therapist had moved so if this was the case why did they wait till a few hours prior to call us and reschedule ? Early intervention is a program for kids under 3 and to serve the families in the state of MS, such providers have to be patient centric which clearly healing hands ownership does not have ."

"Healing Hands is a fantastic place. My daughter attends speech therapy and food therapy. She has improved in both areas since being a patient. She loves her “teacher” Ms. Chelsea and loves every other staff we have come in contact with as well."

"We absolutely love Healing Hands! They took our daughter in with open arms and has been a huge part of her growth!!! I love every therapist in the building and they love us just the same! Couldn’t ask for a better group!!"

"My son started therapy at Healing Hands when he was 3 months and is now 10 months and his progress is AMAZING !!! Every staff member is so attentive and loving toward ALL of the children in their care! 10/10 recommend!!!!"