Jackson Eye Associates-Madison 401 Baptist Drive, Madison, MS 39110

"Jackosn location Dr Kosko is a good doctor friendly concerned doctor love his patients but his employees are terrible bad service He did to operation on both of my eyes and kept asking to pay and see what is the balance o have they kept saying waiting for the insurance to pay and see what the balance is so I called this week and I said I knew I should have a balance with dr koala operations and she thinks I owe a balance of $1,00 I paid half down and she told me os good and I can pay the balance on couple ok convertible and I felt my right eye started to hurt and I called for appointment with kosko and the accounting Dept refused even though I called on my own and offered or pay $850 down and of there is balance to pay in two weeks amd all along o could of been paying them every time I visited his office over 20 times for any balance I had with him it is sad to see a reputable dr to have a staff like them not to call and follow up on any money they need to collect and then they hold it against you I was the one to call and try find find out about my balance with them So I went to another office on Hattiesburg he claims he is better than dr kosko paid my deducted amd had lunch and drove back to Jackson And also have another appointment with the Flowood eye de for December Am glad there are more doctors taht will help you when you need hel even dr kosko is responsible for my Visio because he did operation on both of my eyes Sad sad sad"

"Dr. Smith is excellent. I have been using him for many years and he is extremely knowledgeable and caring every time I have visited him and has gotten me in quickly when I needed more immediate attention such as a scratch on my cornea once and another time with a clogged duct around my eyelid. A+"

"Here is a review of the service at Jackson Eye Associates, Madison Office on 4/8/22. It is 2:45 PM on Friday; I called to make an appointment, as a new patient. The operator that answered the call said the office was no longer taking phone calls, and the phones rolled over to the answering service. The office hours are clearly stated as 8AM - 3PM on Fridays. What type of customer service can be expected when the office hours are random? If the office closes at 2:45 on Friday, that should be listed as the office hours and patients would not waste time calling between 2:45 and 3:00 PM. If you don't mind this type of customer service, submit to them; if you feel your patronage is valuable, find another Ophthalmologist if you are looking for service."

"I always have a pleasant experience when I come to this location. The staff is super nice and friendly. And the doctor I see, doctor Whitaker (I think I am misspelling his name), is awesome. He is very very nice, but more importantly, very efficient and knowledgeable about what he is doing. I was having some eye problems and went to see him. He diagnosed the problem and gave me a simple regimen to follow, and the next day, my eyes were feeling and doing much better than it had in about two months, and getting better. Definitely worth visiting."