Hilton Garden Inn Covington/Mandeville

"This one is NOT up to the standards that Hilton Garden Inn sets (well at least used to set). The room was smaller than normal. They did not have someone cooking breakfast. The "hot" buffet was only slightly warm. But they still charged a fee for it."

"The room was good. Clean. It's hard to maintain temp as 69 was freezing, but 70 was hot. Bed was not very comfortable, and the pillows were worthless. Breakfast was good. Dinner at the bar was very overpriced and not great quality. One "to go" coke zero from the bar with a cup and a straw, 12 oz, cost me $4.36 and was mostly ice. I could have bought a 16 oz bottle from the pantry for $4. Chicken Cesar salad was tiny and had a small breast on it, nothing special, $16. I was there for business, so I wasn't paying, but I would have expected more from Hilton. Location is odd and hard to get to, behind a movie tavern."

"What an amazing property!!! The staff is extremely friendly. Everything smells so good. The rooms are great in size. 3 beers on tap. What’s not to love, would definitely stay here again. Loved it!!!"

"Charged a $50 fee for a registered service dog? Not according to ADA. It’s a standing note on our Hilton Diamond requests. It was discussed at check-in. No paperwork was asked for or required or it would have been produced. No manager available when we called. Faucet/shower combo hardware only partially worked so water pressure was minimal. Bed was extremely hard with a dip in the center like ‘I Love Lucy’ episode. The bathroom door swung outward into the room making it very awkward."

"Overall the hotel itself was nice. I think housekeeping needs to do a better job with cleaning. The tub faucet looked like it had not ever been cleaned, the hot water was mediocre at best, and I have never stayed at a Hilton and had to pay for breakfast. So imagine my surprise to get a bill while I am sitting down to eat. Nowhere when I booked did I see pricing for breakfast. The site just said breakfast included."