Mercedes-Benz of Jackson

"Purchasing a car is not an experience many find to be stress free, much less enjoyable. Becky Young was our sales consultant for our recent purchase of our Mercedes EQS 450 and we were very thankful for the care and time she put into making the experience as smooth as possible for us. She took our time into account and had everything planned out and ready for us at each step leaving us feeling relaxed and in good hands. Any questions we had she answered with expertise and made us feel we were her top priority. We truly appreciate her and will return to see her for all future Mercedes purchases"

"I came across a vehicle that I wanted and seen it at this dealership. I live in Chicago so I purchased the car dealing with Becky! It was a very smooth transaction and Becky just made it super easy for me. If you are looking to buy any car make sure you deal with Becky!"

"Was on the way to hometown of Monroe Louisiana from Villa Rica Georgia when my 2022 GLE with less than 10K miles suddenly began to shake, lose power and slow on the highway. I exited the highway and called the nearest dealer to inquire about their availability to pull whatever code and troubleshoot the issue. “Katrina” in the service department listened to my explanation and immediately gave me the stock, party-line response to what CLEARLY is an issue with the W167 platform. She implied that I was at fault by stating “You didn’t put your fuel cap on right.” That’s rather hard to do as it’s a simple design that isn’t threaded but rather fits into slots and requires only a half turn or so to FULLY lock into place; I’ve done that since purchasing it in June 2023. “Close your gas cap and you should be fine.” I performed the task as instructed. The CEL remained but the stutter did not; I drove the final 119 miles to Monroe and went straight to AutoZone. They pulled the stored code which indicated a misfire on cylinder 4 due to either a bad plug, plug wire or a malfunctioning coil. Keep in mind that the vehicle has just crossed over 10K miles. If you’ve paid some $70K for a “luxury vehicle,” the last thing you expect is to have wear and tear items fail within only 1/5th of the warranty period. Googling the symptoms resulted in a plethora of complaints about this very issue yet MBUSA has done nothing to remedy this. I’m from Louisiana where folks say that “If you do a good job, I’ll tell someone. But if you do a bad job, I’ll tell EVERYONE!” This review is the start to that process. Next complaint will be to the FTC then to the NTSB and any other agency that will take action. THIS WILL BE MY - AND ANYONE ELSE OVER WHOM I HAVE THE SLIGHTEST INFLUENCE - LAST BENZ PURCHASE!!"

"They have the best customer service and the wait time for appointments has become way less which is amazing. You can trust the work quality! Michael Griffing always helps with my service visits and he’s excellent and quick! Constance is the head of customer relations and she’s so incredibly helpful and nice! 100% recommend."

"Ordered a 2022 GLE in May and picked it up on Aug 8th. Pam was our salesperson. Painless, easy process. She kept us updated on the status of our build and provided the VIN as soon as it was assigned. Ours was built in Tuscaloosa, so pretty quick timeline considering the way things have been the last couple years. We financed through our own bank and it was a fairly easy process. The vehicle was inside on the showroom floor when we arrived. It was cleaned and in immaculate condition. We test drove it and looked it over thoroughly. Justin handled the paperwork. Justin is a great guy and I used to work with him years ago in Memphis. It was a welcome sight and made the process even more memorable. I can’t say enough good things about the whole process. Also, as a side note, I took a look at their service center. It looked extremely clean and orderly, as did the whole dealership. Also, a shout out to the young lady who sat and went through everything about the operation of the vehicle. I think her name was Adara. Please forgive me if that’s wrong or misspelled. She was extremely knowledgeable on the vehicle. Everyone was very friendly. Thank you Pam and Justin."