Gateway Tire & Service Center

"I usually don't leave reviews but this was a really bad experience. Took my car to have a rim repaired. Was told it was ready. Called and found out they repaired the wrong rim. So they kept it to repair the other one. Then, when I picked it up, my jack compartment was opened but no jack. They say they didn't use my jack. I've had several bad experiences with this company and kept thinking it would get better. It's time to take my business elsewhere. Here is my response to your response. 1. I left my car on Saturday evening with a note to repair the front driver side rim. 2. By Monday afternoon I had not heard back from Gateway, so I CALLED and was told the rim needed to be repaired and was given a price. 3. On Tuesday at 2:18 I received a text telling me the car was ready. I made arrangements to have someone bring me to pick up the car and thought I better call first. I CALLED and was then told the passenger side rim had been repaired and oh by the way, the other rim is damaged. Had I not called, I would have shown up to be given this information. 4. Again, on Thursday at 2:23 I received a text saying the car was ready. I called to confirm and was then told the car was ready. At that time I asked if the tire in the hatch could be removed and disposed of, and was told that would be no problem. 5. I showed up Friday morning to pick up the car in a storm. I paid for the repairs, walked out to my car only to find the tire still in the car. I walked the tire back inside, in the storm, and decided I was done with Gateway forever. 6. When I tried to start my car, the key FOB battery was dead. Of course, no one mentioned that when I picked it up. 7. I am not available to talk during my work day, and did not listen to your voicemail until after you closed."

"I bought new tires and requested a particular tire, they put the brand I wanted on but not the tire I wanted. I told them to put the wiegths on the inside of the wheel, they put weights on the outside of two. I had tire pressure sensors on my tires,they replaced them with cheap tire stems. I found this out when a tire was going flat and no warning on the dash, good thing I wasn’t on the road. I requested an oil change, I use synthetic oil, they put regular oil in. Beware , they told me I needed a complete front end rebuild,2,400.00, took it to another shop I trust, they said the front end was fine."

"Awesome awesome awesome customer service Brent!!! He helped me so much I was bold like a eagle and Brent helped me get back on the road with a affordable price and quick. I will be highly recommending gateway on lake harbor to everyone!!!!! 100 stars !!!"

"I needed a lot done to my car...tires, oil change, windshield wipers replaced, even a stripped lug nut, that they did not charge extra to remove. Everyone there was extremely professional and I won't go anywhere else for things like these. It's nice to see honest people in this industry."