Goodyear Auto Service

"Fast prompt service, they squeezed us in to meet our schedule and did the work we requested. Awesome team!"

"Sandra was so nice and friendly. She understood my situation and was very helpful. Michael was so nice and explained everything to me. Gabriel took care of my needs to get my tire done and my tires balanced. All I could say this was a very nice store and they really took care of all my needs and I would recommend this place to anybody"

"One of the few places I’ll take my vehicle. Randomly got a flat and these folks got us right in on a busy Saturday. Cost was minimal, customer service was top-notch. Love this place!"

"Sandra Saucier is the worst , so called, manager. She is incompetent, frustrated by doing menial office work, and hates customers. She fails to report the customers' issues to the mechanics, which causes the mechanics to do a poor job . See the pictures where my 17 yr old son's stud was removed without consent. I had to go back in and argue with her about how dangerous it was to drive that way, and the mechanic was at least nice enough to order a new one and install it. I had to purchase my tire elsewhere because of her service, I refused to spend one dime. See my BBB complaint online."

"I had my oil changed here two weeks ago and it was a very pleasing experience. I have/had no complaints about this day of service and I enjoyed the price and service so much that I even sent my son here to get his oil changed. He arrived and sat down and was just waiting. They took his truck back for the oil change and they came back in and told him that his bolt that is the pug for his oil pan was stripped and that it would have to be replaced before changing. I told him to ask if they had another one that they could replace it with. He did, and they told him no. I told him to just come home and we’d go back for the service the following day after getting a new plug. I then thought that was the end of it. I was wrong. He then told me that they found a plug that would work and were continuing with the servicing. I was fine with this, even if I had to pay for the plug. I was at home about 20 minutes away at this time and he called back and told me that the plug they had wasn’t the right size after all and they had already drained the oil out, so he’d have to leave the truck over night and come back to get it in the morning. I immediately left my home in Long Beach and drove to this business and went in and spoke with Ms. Sandra and she said “There’s nothing we could do. You’ll have to come back in the morning and pick it up.” I was very disappointed at this whole ordeal. I wasn’t compensated in anyway for having to come get him and him missing work that night due to not having transportation. I was told the oil change would be 19.95 + Disposal Fee. The total charge to my card was 39 dollars and some change. I can now say with no hesitation that I will never go into this business again. I’m just sharing this because I just want everyone else to know what to be expecting if going to this business. Hope this information helps someone. I responded to the number that was quoted in the reply that was posted by the owner and they are going to refund my entire cost from this day. For this I am very grateful. I just hope they do what they just stated to me on the phone. If not, I promise to let everyone reading this that they didn’t follow through with their words. Either way, I will reply back again on details of what happened. To Be Continued..."