Inner Sound

"Sadly I won't be returning to Inner Sound. It was a complete shambles from beginning to end. I dropped off my Denon DJ MC6000MK2 mixer on 11/1/2022. It was fully functional except for some moderate humming/feedback whenever I plugged it into my powered speakers. I tried several speakers, same result. I had been using it, but after the busy season ended I thought it was time to get it repaired hopefully to pick it up in Jan/Feb. I paid my $125 diagnostic fee and dropped off my system. Got a call in January telling me it was ready, picked it up took it home plugged it in same result, still feedback, nothing had changed.? Returned it to Inner Sound again. A week later got another call, it's ready. Went in again, this time before I left I asked to plug it into a speaker. We put it on the counter same result..nothing had changed. Still feedback. Not sure why I kept getting called to pick up my equipment.? Maybe check the equipment before calling..? After many phone calls over almost 18 months decided this repair was going nowhere. Apparently they were unable to find the required part. I picked it up on 2/2/2024. Obviously I had to buy a new system over this time and decided I could use my MC6000MK2 mixer as a back up. Got it home plugged it in and it didn't power up ..nothing. Called them spoke to Lloyd. Wasted 5 minutes on the phone and realised I wouldn't be getting any compensation. Thought the least they could do was return my equipment in the condition it was left. I started with a system that worked (not properly) and ended with a piece of garbage and $125 less in my wallet. I won't be using them again."

"I brought my SX-750 to them for repair. The receiver would not power up and I kept losing a channel on the phono input. The techs repaired all my issues and it's a joy to listen to now. Keep in mind, this receiver is 50 yrs. old. and things can still happen due to the heat cycles and age of components in the design of this amp. Just saying, it's like my 55 yr. old motorcycle, things will need attention and PLEASE be PATIENT with them. They're that busy with customer's repairs these days. It's worth the wait."

"Professional musicians go to Inner sound for a reason, they are the best around. They are pricey and it takes a while to get your gear back, it was dead when you gave it to them anyway so it's not only worth the wait, after you get it back and you plug and play, it's worth the price too."

"Fantastic! I cannot recommend Inner Sound enough! These guys are amazing! I could not be happier with the service, the speed, the advice, the kindness, and the engineering. I had a difficult task to bring a 40 year old Mitsubishi Interplay x-10 stereo back to life. Boy, they sure nailed it! It sounds new, from the factory floor! Thank you Mike and team for getting this beauty working for us to enjoy for many years to come!"

"From the first step in the door, I was treated pleasantly! I came in with questions about repairs for a receiver and I felt Mike was very honest with me and explained in detail what steps I should take. No selling me a service, no bringing it in for this much just straightforward honesty. I was also inquiring about a turntable and he was very helpful as this is my first experience with such. We went over what I was looking for. No sales pressure whatsoever. He patiently spent time with me to go over every inch of the machine I thought was right for me and answered any questions I had. This place is an example of what service should be. Mike and his staff are the best! Two thumbs up for me!"