Chambers Plumbing & Heating, Inc. 225 West Lockhart Avenue, Coos Bay, OR 97420

"Was pleased with prompt service scheduling. However, I was scheduled with a certified technician for my heat pump brand but the technician was not able to properly diagnose the problem. When billed, I was billed the full hourly labor rate for travel time. I wrote a letter with my concerns and called twice but never received a response. Very poor customer service."

"NEVER USE this business. Had tech (nice guy) out to install new thermostat, same night it stops working. No big deal, came right back out same morning I called to let them know. Problem, they billed me more for the second visit to correctly install it. Additionally, the tech mentions mentions they don’t even have a certified installer for the thermostat we bought (NEST). Called to complain, took my info and never called back. How do you charge to fix your own mistake, why take the job if you’d nit certified, why don’t you call your customer back? Should have checked reviews before I hired, all bad and not even BBB Accredited. Don’t make same mistake I did."

"Went there with list of 5 items..said out of everything..including sheet metal screws....had duct tape..wanted 37 dollars for it ..got same tape at farrs for 17 dollars. Acted like they did not want too deal with retail busibess."

"Maybe once you can get the repairman to come out they are good but the person scheduling the appts really could care less if I didn't have heat. They are booked out 2 weeks and would not give me any other possible businesses that might be available. Thank you!"