Banfield Pet Hospital

"First, I went to this location because of an employee referral. Prices are outrageous and hearing about the puppy wellness plan was tantamount to extortion. Pay this way or that. My pet is VERY well cared for and there isn’t anything I wouldn’t do for him, but I ask questions and I do not give my pet treatments just in case. Was asked if he was chipped, which I replied that it is the plan but he is not chipped yet. They checked anyway. Did you think I forgot that I chipped my 15 week old puppy? Or did you think he was stolen? Then I got grilled on my feeding practices. And if that wasn’t enough, they wanted to know when I got him. I didn’t quite ask what they were asking since I alluded that his mom was at home and they would meet her the next visit. I felt like I was in an inquisition. $230 later for vaccination, with a suggestion for follow up in 3 weeks for $250. Outrageous."

"It is a genercare facility, not emergency. And appointments can be booked out a good deal, but the staff is wonderful and it is a nice facility"

"The new Hannah the Pet Society. Been with Banfield for years and was always impressed by their communication. Sadly, that seemed to change as soon as we really needed them. My 10 year old yorkie mix was having some issues and we couldn’t get him into Banfield so we took him to an emergency vet. There they discovered he had a stage 4 heart murmur. This was alarming as Banfield never reported this, even though they had seen him about 4-5 months prior. We had already spent a lot doing a lot of testing with the emergency vet and decided to do the rest with Banfield. His appointment was on the 20th of December. Checking us in they told me it would be likely they would need to send the results out for a consult but they wouldn’t give me a time frame. We didn’t hear from anyone all day. Finally around 2:30 I called to check in and they said they weren’t sure if he even had testing done yet.. he’d been there since 7:30am… come to find out he did get his testing done and was ready for pick up, a vet tech came on the line and told me that the consultations can take up to a week but we wouldn’t even hear from the doctor until Saturday the 30th as she was out. Upon pick up we received no information but we’re asked to monitor his breathing while he slept, and the vet tech couldn’t even give us information on anything done that day. Okay fine it’s the holidays so we wait. The 30th goes by and no one calls. I called before close and they said the doctor had left and would call me on Tuesday. The doctor did not call me yet again. So again I called and was told she had left for the day. I asked how we could guarantee a call tomorrow and they scheduled me for an appointment online at 5:30 the next day. I logged into the appointment and waited. Finally at 5:45 I got tired of waiting for the vet to show and I called the hospital yet again to inquire. At this point it had been 2 weeks since his appointment and 4 days past when I was supposed to get a call. So then after waiting on hold for another 25 minutes the doctor FINALLY got on the phone. Luckily he is healthy but I will never return to banfield because if he actually needed intervention time is of the utmost importance. The lack of communication speaks to their lack of care and compassion for their clients. Who knows the type of negligence that goes on behind the scenes and being created by the same people as Hannah the Pet Society I will not find out the hard way. It is clear banfield has fallen into the trap of greed and taking on more patients than it can handle. Highly recommend finding a different vet."

"THEY GAVE MY CAT FLEAS, DONT GO TO THIS LOCATION!!!!! I've never had a problem with any other banfield, except this one. I've had my first cat for over a year, he never had fleas, then I brought my second cat in after about a month of having him (he had a check up right before getting him). NEXT MORNING he is crawling with fleas, and to make matters even worse, my first kitty who has NEVER had fleas ended up being allergic and had to be prescribed steroids. When I made them aware of my situation, I stressed this was an issue and that maybe they should take precautions to clean up better after each pet is seen; however, they denied any responsibility and told me it must be because I live in an apartment. Yet my surrounding neighbors dont have pets, and my cat that has been living here for a year has never had fleas, but they still denied the possibility of any fault. Obviously they don't clean up well enough for anyone to trust their pet to be there and not pick up more issues or diseases."

"First, I have to say that years ago Banfield was an exceptional experience in caring for my pets. This has unfortunately not been the case for the last 5-6 years, and we are now ending our many year Banfield Wellness Plan, and taking our pups elsewhere. -They rarely return voicemail messages that are left, when this is often the only option provided when calling. I have left messages politely begging them to call me back and NO RESPONSE that day or the next. -If they do pick up, we are put on hold for upwards of 10+ minutes. I recently called, held for 13 minutes and was then hung up on. I called back only to be put on hold again.They either have two many customers or too few employees. -We used to be able to bring our pets in if something important had developed, but now they only have availability for twice yearly wellness plan checks. The common response is, you will have to find a different Banfield to take them to, or find another vet to see them. Such an interesting response when we are paying $1200 per year for their wellness plan for two dogs. -I did not renew the wellness plan that was expiring for one of our dogs (we can't cancel the second one until it runs out. We even had a 17 year old dog that died and they said we had to pay his monthly plan until it expired. Really?), but they are saying it is still active. They told me to call a special number to confirm that it was cancelled. I called them this morning and it was a 32 minute wait time, or I could cancel through the automated system. When I chose the latter, it recognizes my phone number, but not my zip code (ha, the same zip code that shows online in their portal under my wellness plan!!!). I recommend passing on Banfield and finding a more reliable and inclusive veterinarian office to care for your pets.The amount of time invested in simply trying to get help for our furry friends shouldn't be this convoluted. I hope Banfield will eventually take the time to examine their business practices."