FedEx Ground: Customer Pick-up

"Delivery from FedEx is always a question. Question of how late the delivery will be. If it has to travel through Troutdale it is pretty much a guarantee to be a week late if not longer. Local delivery is a little better but until FedEx gets their overall act together nothing will change. It is a systemic issue within FedEx that they do not value you unless you actually hand them money and it is shipped as your name being the sender."

"Very unsettling experience. Had to pick up a package here. It was very unclear where to go for customer pickup. Finally, I found the correct building after spending forever looking for a parking space. All the "customer parking" spaces were occupied by fedex vehicles and the test of anything nearby was either handicapped or taken by employees (not faulting the people who work there, just wish the actual customer parking spots had been available). When I went inside, I was very unsure if I was even in the right place. It was a very small portable building, and it looked more like an employee security check than somewhere to receive a package. I told someone why I was there, and he asked if I had a tracking number. I told him yes, then he proceeded to pick up a phone on the table and just handed it to me like I should know what I was doing. The phone rang for a long while, and the man gave me no indication of who I was going to be talking to or what I should be saying until I asked if I was just going to give them the tracking number and he nodded. When someone picked up the phone, it was very loud, and I could barely hear them. After I gave them the info and hung up I awkwardly stood in the very small entrance space for several minutes before being offered a chair behind the metal detectors. It took about 15 minutes for them to get my package to me, and that was fine, but it was just such an odd experience. I'll definitely be avoiding having to go to this facility again in the future if I can get away with it."

"Took time off from work to get my package, The driver didn't knock on the door or ring the doorbell. Left a "We Missed You" notice on my door. Calling customer service to get help is a complete joke. Each agent has a different answer for the same question. They don't work with you to solve the issue. They just read a script. No way to get a hold of a FedEx agent in the USA. Poor work ethics and customer service."

"I have two packages that have been delayed for a week. One in Troutdale and one in Pasco. Both have no delivery dates. Can’t get a hold of anyone!! Fed ex is the absolute worst service. I do like the driver that comes to my house though, he’s very nice. But seriously the roads have been bare for a week. No road closures. What’s up?"

"My package has been sitting at this location for days now. I understand that with the ice storm, they’re probably incredibly backed up in trying to make the deliveries. But every time I try and get connected to this office to understand why my package is severely delayed, I’m just met with an automated phone assistant that refuses to connect me to an actual person. Which makes me even more irate. I’ve received no help, no correspondence, nothing other than “there’s no other information for you at this time. Please try again later.” I just need an answer as to why FedEx can’t figure out the logistics to get these packages the last 10mi of a 1,600mi journey."