Republic Services of Dallas

"I've had bad experiences with RS in the past - tearing out huge trenches with their trucks and then some unprofessional attitude on the phone - but today I've had more problems so finally I decided to write a review. The other day I called and pressed a number for a call back - they never called back. Today I called and was put on hold for a half hour. When I got someone, I asked how much it would cost to rent a dumpster and the lady told me there were two options. I asked how much those options were and she wouldn't tell me unless I picked one - she said that it would take her 20 minutes to research the answer and that it would be a waste of time to research both. I then asked her, how much would it cost to add second bin to my commercial property and she told me that she didn't know if they would allow it. What am I going to do? I'm going to have to take stuff to the dump myself. It's the only solution left that I know of. They own the dump too, so there unfortunately there is no option that doesn't involve giving them my money."

"I had 3 good condition cans. They took all three cans and replaced them with an old trash can with a cracked lid and broken wheel, and and recycle can which I have no use for. Never received a replacement yard debris can. Called and emailed them multiple times with no response. Finally decided to just cancel. Horrible customer service. Cheaper to just take it to the dump myself."

"Awful service! Generally I'm not one to leave reviews but our experience has been awful! Attempted to start service 3 weeks ago. Our 1st pickup was supposed to be 2 weeks ago and we've been missed. Called almost daily for the last 2 weeks and told they were sending trucks out for missed pickup and it's never happened. We were originally told it was $80 for 2 months, finally today they told us it would be $120 for pickup at our address."

"I usually only write good reviews. However, this morning the recycling truck came past our house. They came this morning a couple hours earlier than they usually do... our recycling was not out yet. However I was walking the recycling down my driveway as the truck was right next door. The lady driving the truck, she had long hair in a ponytail, saw that I had brought the recycling out but continued on. I I was a little irritated but Let It Go thinking that maybe, just maybe, she didn't actually see me. A few minutes later the truck came back on the opposite side of my street. My recycling is still sitting out there completely full and open. The truck driver gets out of the truck again, see's that I'm standing out there with my recycling, but grabs another recycling container that is full because they couldn't properly pick it up with a car being in the way. It would have taken her maybe 30 seconds to grab my container that was about ten steps away from her and emptied it.. especially because she had already jumped out of the truck to grab someone else's.. I was willing to give her a tip, call in with praise or write a positive review, but they got back into their truck and continued on. If you're not happy with your job to be kind and go the extra 10 steps, you're not in the right career. It would make sense if you had completely turn the corner and didn't see me. But you got out of your truck saw my full recycling bin and you didn't take 30 seconds to a minute out of your shift to empty it. It doesn't matter what profession you are in. Be kind to people and they will be kind to you."