PDX Concierge

"In these days, customer service can be hit or miss, so when it is consistently excellent, it makes it easy to offer a review. PDX Concierge provides prompt and courteous service. Volunteers are careful to follow pandemic guidelines. Neel Jain is proactive and professional, making the effort to follow up every time to learn if the service has been satisfactory. Kudos to this group for meeting an important community need during this difficult time."

"All of PDX concierge have been truly wonderful to work with. They have been helping our family with grocery shopping at our favorite stores when we are not able to due to our medical conditions. They take the time to get everything that is on my list each time. Most helpful and much appreciated is when they are able to text me when they are at the stores to let me know what is not available and let me pick alternatives. This group of young volunteers is kind-hearted, caring and really want to help others. They are the best!! I recommend them without hesitation!!"

"I can’t say enough about how great Neel Jain and his fellow volunteers are. They really helped a lot during a time when i was unable to leave my home for months due to serious health issues. After months of ordering groceries online, I was suddenly finding it impossible to schedule any grocery delivery service at all. I couldn’t even get a slot a week ahead. Then one evening I saw a story on the local news about Neel Jain and his new service. According to the report, they didn’t deliver to my area of town so i emailed Neel and asked if he’d keep me in mind in case they expanded to my area later. He immediately answered and said he’d try to find someone who would deliver to me. Long story short, the very next day, several of Neel’s volunteers took my order and delivered my groceries. They were kind and courteous, bought just what i needed and brought it all to my door. They asked for no tip and left a sweet note. It was wonderful having fresh food again, but it was even nicer how this unexpected kindness touched my heart. This experience gave me a sense that, with young people like these, the future would soon be in good hands.,"

"Neel helped our family while we were quarantined at home and were unable to go out shopping. He did a wonderful job. I emailed our very very long shopping list the day before. He called me while shopping to ask for replacements for items that were not available at store. He got everything on my list (or replacements for items that were not available). He was friendly, professional, on time and picked out good quality produce. Thank you for your help, Neel!"

"As an older adult helping a relative undergoing cancer treatment I was so glad to see a sign posted for PDX Concierge. The two volunteers I talked with were patient, responded quickly, answered all my questions and reassured me along the way. They shopped at a favorite market that does not have delivery so I was able order some favorite foods that I was missing. My groceries were delivered as arranged, and with no extra charges. I admire and appreciate these young volunteers for taking the initiative to help people needing assistance. My experience was excellent."