Chase Bank 151 Northeast Midland Avenue, Grants Pass, OR 97526

"I love this Chase Branch. The whole team is always willing to help. It's the workers that make the experience great. It's too bad they closed the branch on the other side of the town. We need another branch to cater to the needs of the growing community."

"Always friendly service. Transactions are usually very fast and tellers are courteous."

"The large and in charge blonde as she is referred to from other complaints Chelsea sure is making a name for herself with her lack of customer service skills. I didn't bother reaching out to the manager (Jessica) with Chelsea’s abusive behavior of yelling and escalating the situation. I figured they would be buddy buddy since they worked together, and boy, was i right. From other people complaining of the same things that would have gotten me nowhere. Rest assured that the upper management did disappoint. Jeffries lang (the marketing director for this branch) was talking about the good that Chelsea has done for the branch despite Chelsea causing the esculation and her yelling in the branch from acroos the room at the dooor of her cubicle while you can clearly see she was shaking and her voice was craching as she made a seen and was unhinged. He seemed to not mind her threating to call the cops because i asked questions and asked her name. Which seems to be a pattern that chelsea is showing. When i reached out to the regional director, Nathan neguyen, he didn't even have the professionalism to be bothered with complaints of abusive behavior shown by this employee to customers. This branch of customer reviews clearly shows the fast decline of customer service over the last year. I traveled to Medford to conduct business on my account after the unhinged interaction with the grants pass location. The manager of the Medford location seemed to be aware of the complaints about Chelsea when I mentioned the name. She was understanding and assisted with filing an internal complaint. Too bad it didn’t get anywhere because as soon as Jeffries lang caught wind no one was allowed to say anything and when I spoke to the Medford branch manager days later she was not as forthcoming of the issues about chelsea. It seems as if something is being hidden under the rug so the higher management won’t get in trouble for not handling the poor customer service in grants pass location with the consistent pattern and complains that continue to reflect the lack of customer service."

"All I was attempting to accomplish was to aid a dying parent. It was my first time trying to navigate a Family Trust. If you are an existing Chase Bank account holder or are looking to open an account with Chase Bank, look elsewhere. With inflated banker titles and lack of customer service skills, they all show a great dislike for their customers. Starting with the teller named after an 80’s pop star Madonna. Unlike the 80’s pop star, this Madonna has red hair and will threaten to call the police on a 25 year loyal Chase Bank client! Yes, be careful not to ask any questions. Looking for a Private Client Service? You have to first get passed Chelsea (blonde) the large and in charge gatekeeper (Assistant Vice President). She is as useless as her inflated title. Her upcoming lunch break is far more important than any customer service. Hope she doesn’t miss a meal, doesn’t appear that she has ever missed one. If you believe for a minute that the bank manager will come to your aid, Jessica (Vice President Bank Manager), boy does she have a surprise in store for you. She is unwilling to take five minutes out of her day to assist a 25 year loyal client too. Jessica (brunette) has a complete lack of compassion. I was shocked to find a human like her in Grants Pass who is comfortable behaving this way. This location of Chase Bank in Grants Pass should be converted to a public restroom or shelter for the unhoused as it would better serve the community. If you live in Grants Pass, you have many options for banking. While many of the banks are smaller, you will definitely receive superior customer service. I urge you to read all the reviews for this Chase Bank location before doing business with them."