XPO

"Actual worst customer service I’ve experienced. DO NOT agree to accept if they “forget” parts of your order at the warehouse. Shady, unreliable, unprofessional. Still waiting on either a phone call, email or for them to stop screening my calls so I can get ANOTHER (maybe third time is a charm) appointment set up for the delivery of the rest of my order."

"I ordered three pieces of expensive furniture. This company had been hired by the furniture company to deliver the items. We had a delivery time of 5pm or later yesterday set up because my husband and I both work. As of 7pm no one had come so I called and the dispatch person said that they tried to deliver by furniture at 1:30pm. Notes in the system were "no one was home". Well I wonder why!?!? I rescheduled the delivery for today after 3:30pm because my husband was going to be home earlier today and I gave them my husband's number as a second number in case I didn't answer they could call him to let us know they were on their way. At 1:30pm today I get a call from my 14 year old daughter who is home alone with her brother that while she is running on the treadmill in the garage a strange man was walking around our house looking in the window! Not only did they not call me nor my husband before they arrived, they arrived way too early AGAIN, the deliver person made my daughter feel very uncomfortable, the person was not wearing a mask and if it were not for my 17 year old son who came out to questions the guy as to what he was doing and ask him to put the items in the garage, the delivery would have been left outside our garage in the rain. The man did not have a mask on and he handed my son a wet packing slip, did not offer to go over the shipment's condition like the delivery scheduling person said he would and walked away. SERIOUS??? Called the delivery company, spoke to the supervisor Bill. He did listen to me and he did apologize. He said he'd talk with "Brian" the delivery guy because he's new. I told Bill that that "Brian" wouldn't have a job after pulling that stunt twice with the same customer if he worked with me. I called the furniture company next to let them know about the horrid experience that I had with XPO Logistics. SMH!"

"The worst shipping experience ever. I have had 3 separate transactions with XPO in recent months and all three had missed delivery dates, damaged goods and uncaring customer service. On two of my deliveries I happened to notice (via tracking) that my packages were in Eugene, but received no call, no email. I had to call them and arrange delivery. My first package sat in Eugene for FOUR DAYS before I noticed it had arrived. Again, no call, no email. On two different days, I took time off from my day job to meet an XPO truck that either never showed ("uh, looks like it didn't get on the truck") or was well over 2 hours late. Each time they could have reached out to me but instead, silence. I will never use XPO again. The absolute worst."

"Ordered a wood stove on-line and paid to have it delivered to my home. Got notified on Wednesday that it had arrived in Eugene and would be delivered. They were a no show and heard nothing more until I called them late Friday. They asked me if i had a pickup, and if so I could come get it if I wanted to. I declined, then they said they would call Monday to confirm delivery which they did not. Had to call them again. The Store Manager were I bought the stove said they have had a number of complaints about this issue and there was nothing he could do about it. Gave me their customer service number. I would never use XPO again...."