Peterson Trucks Inc.

"UPDATE MAR 6, 2024: They did finally make things right. No money back, no additional costs. Conscience or the Traveling Moth (my bus) is now running well and has been for a couple months. *fingers crossed knock on wood* It took two different managers, ??? workers, and ultimatum of small claims court - which I had a strong case for as the problem WAS EXACTLY WHAT MY NORMAL MECHANIC AND I TOLD THEM TO LOOK AT WHEN I BROUGHT IT IN INITIALLY (Feb 2023). But, they traveled to me for every subsequent repair, which they covered in full, and Carsen custom made me a part they were having trouble ordering. My normal mechanic looked over Carsen's work, had good things to say, and the reason for the original failure made sense. In Conclusion: If you can find another shop, do. If you have to go here, demand Carsen and be prepared to wait a long f-ing time. For any Skoolie full-timers this would be super rough. Far as I my experience, Carsen is the only worker there who listens, reads the diagnostic equipment correctly, is skilled and kind. *** Four months at their shop. Over $4000 bill. My 2007 International School Bus *still* doesn't run and HAS EVERY SINGLE PROBLEM THEY SAID WERE FIXED. I am livid. I was told she was ready to be picked up. About a week later - my schedule is very full currently and the bank check needed to be received - so today I had the morning off. I went by to pick her up. First, she didn't start, and it seemed the brand new batteries they installed were dead. That was a simple fix - battery kill switch disengaged. When the mechanic started her up, it was a *really* hard start. Then her air brakes kept beeping. So I turned her off, waited, restarted - had an easier start - but air brakes beep kept going. On my short walk back to the service shop, I didn't get halfway there before before she shut off. The. Exact. Issue. I. Brought. Her. In. With. I showed my normal mechanic - who doesn't have the International specific diagnostic tools necessary for this job, so we worked together to find Peterson and are so disappointed - the invoice. "Wow, literally no mention of the visibly damaged ECU which was explicitly in the paper I had you give to them. 2800 in labor and they couldn't be bothered to diagnose the one thing I couldn't." I am really looking forward to seeing Peterson's plan to make this right. Because right now I want double my money back."

"Service department is extremely slow,took 9 weeks to.get a turbo actuator replaced,parts is either really understaffed or nobody will ever answer the phone in a timely fashion"

"I picked up a vehicle from the service department this evening and was blown away by the customer service. Even at the late hour and with lots of activity, Bruce treated me like his only customer and was beyond accommodating. They have a keen eye for safety and even spotted me backing in the dark. I can’t recommend them highly enough!"

"Sold me the s cam housing for my 69 d210 future windowed wagon x 3 axle now 2 axle x water tanker .."

"Customer service is the very best. Parts department is extremely knowledgeable. Price and selection is excellent. Can't say enough about this place. I just wish I could afford to buy a new Dump Truck. Nice International Trucks with all the bells and whistles just like the one in the magazine"