U-Haul Storage of Sw Portland

"We've rented three cargo vans from this location in the last 2 weeks. The first two times went flawlessly and the only thing I noticed was the second van wasn't washed and the outside was kinda grimey. This 3rd time I requested one of the Ford Transit vans upon arrival, like I had on the previous rentals. I was told some were available and I could have one. I was given a Dodge van instead, which wouldn't have been a big deal except I was unaware of the higher clearance and that it wouldn't fit in the parking structure I needed to go in. I also rented a dolly and I assumed it would already be in the vehicle as my previous rentals had been. So I had to incur the added mileage and time to go back and get it. Plus this van was dirty inside and out, literally dried mud inside, but not a lot. In the end the job got done and I will just have to remember to double check the fine details next time."

"U-Haul rented a storage unit, but, on move out day, U-Haul had blocked access to the building and denied entry. They provided no guidance and just told me that it was my problem, not theirs. I’ve never dealt with a more disrespectful group of employees."

"They seem so lazy. I had a hitch put on a while ago and they did great. They answered my questions on the phone and got the install done in a timely manner. Now, you are not able to get them on the phone. I went in and 2 of the 3 guys just stood there chatting while calls were coming in that they were ignoring. They appear to have a policy of forwarding all their calls. I was basically told that if I want to talk to someone I need to come in. I was also told their hitch guy quit. Probably a good call on his part."

"This is my second review of this particular location. I have been renting a storage from here and it was the worst decision I have ever made. They continue to treat me poorly, I was told by one of the customer service agents that my file read "no exceptions for this customer" not sure why but when I asked to have extended hours for access to my stuff the GM would not even respond to my messages. I onl y asked because the front gate says for extended hours please see front office. I also have had a bad experience with paying my monthly bill. In Jul y 2023 I paid it over the phone early before even due. Then I received a message saying I had NOT paid my monthly bill, I called them with a representative of my BANK on a conference call and was told that my payment had been disputed and that my $214.00 was returned to a card ending in a number I did NOT own. My bank rep said why was it returned to a different persons card and the U-Haul agent started yelling at the bank lady saying that the card she has returned the $214.00 to was the card I had used to pay my bill, the bank then said no ma'am she doesn't own a card with those numbers and she has ALWAYS paid with a card ending in... U-Haul argued with her and I and the bank then said it is illegal to return money for someone not on the same card that original paid the payment. U-Haul then was extremely rude and hung up on us. It is now October and the $214.00 has NEVER been returned to me or my original and only card. Do NOT rent anything from these rude, lying and extremely unprofessional people, you will regret it as I have for 2 years. When I complain they say well you could move to another storage but financially and physically I can't at this time and they know it isn't that easy and they don't care. This location should be shut down and sued."

"Upon vehicle inspection before leaving, I noticed dripping fluid from passenger side of engine compartment. I returned to Uhaul counter and expressed concern and that I felt they should investigate leaking fluid before my departure. I was told by the manager, without a representative checking on my observation, it's ok! I asked if someone could please check it out. I was told by the manager: "We're done hear" I replied: "Ok" and he took the keys from me...Is this the type of customer service you expect from this Tigard, Oregon facility???"