Northwest Community Credit Union 545 East 8th Avenue, Eugene, OR 97401

"This bank blocks every purchase I make. I rarely have free access to MY money and it's such a hassle. Everytime I call they say the problem has been fixed but the card continues to not work. I don't like when people play with my money and if I could give negative stars I would."

"Aweful customer service, and they can't seem to pull ACH payments, even when my bank has confirmed the routing and account numbers are correct. I have never been so frustrated."

"The personalized care I receive each and every time is remarkably consistent! What dynamic service! Every time completely different circumstances and different personalities but thoughtful and effective care is one hundred percent in my experience."

"Spoke with Matthew on the phone regarding my auto loan account. He was very knowledgeable and helpful. I was very impressed with the incredible level of customer service. Matthew really made me feel valued as a customer. Thank you!!"

"Decent bank but they go overboard with convenience fees. I pay 200/month for a special account and they still charge me $25 a wire, $5 to send me a e-statement, stuff that is way easier and free with larger banks. Decent bank, but the fact that I have to wait for someone to call me back anytime I call is concerning. There have been emergency situations when I’ve called and had to wait several hours before getting a call back. This is why I do not keep most of my money at this bank."