OCCU | Oregon Community Credit Union

"The drive up ATM is down frequently so you have to turn around and park or park across the street, to go in or to the ATM in front of the building. It's a pain cause that's one of the best features of this branch, the main reason I use it. The staff inside is hit or miss sometimes they'll close down to one teller with a big line waiting to be helped. There is a loose change machine you can use to traid in change to your account"

"Trying to get a pin number for our ATM card. We called 4 different numbers, were transferred 3 times and still had no one who could give us a PIN number. Our card has no CVV number so the automated phone number is no help. The last call I made, the woman who answered couldn't find our account. Every branch has the same 800 number, so there is no help that was given, just a lot of apologies and another phone number that was no help. Absolutely the the worst service I have been given in 48 years of dealing with banks. I am tempted to just pull my savings and go elsewhere."

"These folks really care about the customers. Look at the amazing CD rate right now! Yes, perhaps sometimes you get someone on the phone who isn’t able to provide all the information you need. But remember folks, we are talking about a local member-owned, not for profit, not one of the humongous, blood-sucking, corporate demon banks where you could stash your money. OCCU will work with you and they invest in your community & not in some nefarious, greedy, gluttonous chicanery."

"Roberto was helpful, friendly, and knowledgeable. I didn't expect a credit union or bank to consider my financial future beyond staying with them, but the impression I got was one of a more helpful nature. The balance program offered seems to be a great way to repair or establish credit. I'm hopeful about this financial relationship."

"I have been banking with OCCU for decades. They have absolutely gone completely downhill. As I write this review, I'm sitting on hold TRYING to make a credit card payment through telephone call. They have redesigned their cardservices website such that it's literally impossible to make a payment online. This has been the case for several days now. I’ve never worked with a bank that didn’t allow for transactions to be made on their website while they were redesigning their website. I contacted the bank through their help/contact us link and here was their response: "We will be adding more card management functionality over the coming days, such as payments, alerts and many other great features. In the meantime, you can call Cardholder Services to check your balance and make a payment on your OCCU credit card. I have included the phone numbers below." The accounts are also managed by a third-party vender call center that must handle several other banks. It's just a nightmare. The call center folks are like talking to robots, and it can take well over 30 minutes to get through. OCCU MANAGEMENT: If someone from the bank reads this then please consider speaking to your IT dept about devastating it is to prematurely deploy a new platform that does not allow your customers to pay their bills on time. You should have left the other url up until you made sure the new site had the proper functionality. A few other issues I've had with this bank in the last year: -If you card is flagged for fraud they block it as any bank should. The problem here is that they require you to call an 800 number (that third-party call center again) if it’s flagged . This is a major inconvenience when the algorithm mistakenly flags your card and you’re traveling. This has happened to me on 3 different occasions while traveling in the last year! Other banks simply give you an online option to verify a potentially fraudulent charge, usually through a text or an email. OCCU requires you to sit on hold for 20 minutes, talk to a robot, answer a bunch of security questions, get transferred again, wait on hold for another 10-15 min to speak to a “security specialist”, go through another set of security questions and then get someone to finally resolve the issue after going through the last 10-15 transaction. It’s ridiculous. OCCU MANAGEMENT: If someone from the bank reads this then please look into what other banks like Citi or Chase do when a charge gets flagged as being potentially fraudulent. The bank texts AND emails their customer and lets them know about the potentially fraudulent charge. These banks give their customers options to resolve the potentially fraudulent charges without calling an 800 number and reaching a third-party call center. -It’s impossible to get someone local to speak with regarding their "NICE" card. The bank routes you to an operator that is clearly not affiliated with the actual credit union. Again, the third-party call center. Other reviews are correct is their assessment that their customer service is just absolutely awful. It didn’t used to be this bad, but someone decided that farming out everything to a third-party call center was best for the bank. I really hope OCCU reads this and considers making some serious changes."