The UPS Store 19363 Willamette Drive, West Linn, OR 97068

"Zero stars if I could!! I went to this store to return an Amazon purchase. I neglected to tape the box top. The manager tried to charge me $2.99 to tape the box, "because it was over 12" wide....", or buy a role of tape! Up to 12" is free... The box was 18" wide... They couldn't spare 6" of freaking tape? Nope! Forced me to go home, tape it, and bring it back. IMO TERRIBLE CUSTOMER SERVICE, I will never patronize this place ever again just on principle alone. IMO Neither should you!"

"During the busy holiday season, I needed to send a very fragile ceramic Disney Christmas decoration to my brothers in Southern California. Let me tell you that the employees at the West Linn UPS Store carefully wrapped each fragile part of the item with extreme care. Although I had to pay for special care packaging, it was well worth it, just knowing that it would arrive unbroken. My brothers were very happy in receiving the item, and we all joked about how it took them 30 minutes just to unwrap it! Thanks to ALL of the UPS employees who took the time to make sure my brother's Christmas present was received in one piece!!!"

"I went in to ship something I sold online. I needed them to pack it. They wouldn’t give the dimensions so I could get the label from the website that gives me a 20% discount on the shipping costs. The reason I was given was because the owner wants to maximise profits. I decided to ship it elsewhere even with buyer paying all the shipping costs. I will NEVER go inside this ups store again."

"Great experience. I routinely use many of their services - from document disposal, scanning, printing and of course shipping. They are always so professional and efficient. A routine ‘go -to’ for friendly and exceptional help."

"This is the best UPS location I’ve been too. Nate is especially kind and helpful. Overall, it’s consistent professional, polite and so easy ! Very efficiently run. Thank you!"