SERVPRO of Cedar Mill/Oak Hills 2110 Northeast Aloclek Drive, Hillsboro, OR 97124

"Hello Dear Due my cancer, I haven't been around the house.but my listing agent has told me you guys did a awesome job. I am very happy and definitely refer you to anyone in a hear beat. sincerely Tina Kazemzadeh"

"Save yourself time and headache by calling someone else. Do not expect ServPro to come though. First spoke with Cedar Mill location on 1/25 asking to book someone to perform storm clean up damage from a tree through my bedroom. I was clear this is a large amount of broken glass, but not water damage. 1/26 they called back to confirm they would be to me 1/30 9am. 3 separate times I confirmed this is primarily glass clean up. I had also provided full insurance claim details to support the work needed. On 1/30 9:40am I called to ask if they were still coming. Was told the plan was in their system, they had no idea why the team had not come out. After a string of phone calls I learned the team read the notes to see it was glass and simply did not show up or notify me. I was told I was booked though a national team that only does water & not other clean up. I was told the Cedar Mill location would call me within 30 minutes to sort out how & when I could be scheduled. Hours later still no call. It is clear I need to look elsewhere for help. A huge let down at an incredibly stressful time as a home owner. Edit: I was not told to keep calling around!! I was told the booking was set! So lots of excuses, but lies too."

"Chris and Cameron came out to check my crawlspace for water damage. They arrived within the window they scheduled with me, exhibited friendly knowledgeable customer service, took pictures & videos to back up their findings and were careful not to get any dirt or mud anywhere in my home. Dani, the Office manager was also great to work with. She was empathetic to my problem and answered all questions I had regarding scheduling, payment, and processes."

"what a mistake! Don't be fooled by the ratings. I used them to mitigate pipe leakage. They are not transparent. This is my first experience with water damage recovery. There are two parts- mitigation and repair. Be aware these are separate. They increased the amount by >50% for mitigation. They claimed that there's no way to do a good estimate in the beginning. I don't buy that. They said they are in the business for many years and are experts. If they are why do they miss the estimated by so much? They are getting too large and they send different teams each time. It was confusing to deal with different team each time. On the repair part, again they increased the cost by much more. They said they discovered additional water in the crawl space. Not sure why they didn't find it in the beginning. They also applied lots if pressure on payment threatening us to collecting agency even during the process of trying to find out the exact cost. They first said we have completed the payment but later changed the status. I will not go with them again!"

"Servpro saved us! I was 2/3rds of the way into the sale of the house when disaster struck. After they dried out the minor flood incident I had, I told Elmer (the foreman) of my situation and my urgent need to have my house restored quickly. Luckily, I had extra laminate flooring, padding and paint on-hand. After they came out to look at the repairs needed, they were out the next day to begin repairs. After 3 days, my home was restored to better-than-original condition. They fixed the floors, found matching baseboard, replaced the carpet and replaced the insulation under the crawlspace. Gumaro, Edgar, JT, and Elmer were great people to work with. I can't thank them enough for the work and the exceptional response time that they provided. The incredible response time for them the initial trouble call to full restoration was an astonishing 6 days! Many thanks, my friends! Tony & Anne B."