Therapeutic Associates Physical Therapy - East Salem

"They have done an excellent job with me for almost 10 years! I have muscular dystrophy, so I need continuous assistance. Now we are getting me ready for neck surgery and they are healing my lower back and thoracic spine too."

"Nice people here, but I really do not like being passed off to a strange person after making an initial connection with my physical therapist. There is no notice of this transition taking place, just all of the sudden, in the middle of a session, another associate takes over. I work in customer service, and I know my customers would not appreciate that level of impersonality. I've had PT sessions in the past, years ago, and recall working with the same person from start to finish. Otherwise, a nice facility and personable staff."

"I had a good experience, but wasn’t getting much progress even though I was quite religious with the exercises. I don’t think the PT I saw has much experience with plantar fasciitis, which can often be misdiagnosed. I was frustrated to learn of more bills 4-6 months after getting treatment. Perhaps it was my insurance carrier, but there was no relenting of the surprise fees. All I got was a “sorry”. I made 3 separate transactions when it could’ve been handled more professionally with clear communication. They rely on something called the ‘Athena Health App’ which automates many invoicing issues for them, which is probably why the human-aspect of customer service billing was a low point for me. I won’t be returning as there are more experienced PTs out there."

"This is the best physical therapy clinic I have ever been to, and I have been to alot of physical therapy. All of the staff are very friendly and professional. I have never once had a negative interaction with any of the staff at this location. Cody and Joel are amazing. They are extremely knowledgeable and make sure you understand your injury and treatment plan. They are very good about answering questions and listen to what input you have. They will adjust exercises if necessary, do additional testing based on your input and help clear up any misunderstanding you may have. I can't recommend them enough. Given a choice, I will always go here for my physical therapy."

"The team at this location is great. I worked with Joel Harrison who did a great job at checking in through the session, explaining the benefits for each activity, and made sure there were no issues and listened to each concern. If i need physical therapy in the future this will be my go to provider. Outside of care billing is fairly simple. I got the bill once insurance did their part. They provider many easy and painless ways to pay. Scheduling was always easy as well. Thank you!"