Willamette Urology PC

"Dr Koppie is awesome, The wait is a joke!!! Every time I’ve been here I was seen 35 to 50 Minutes after my scheduled appointment time Just to let you know, we all have lives too"

"Had a follow up ER appointment. All they did was schedule an appointment for a month later for imaging. They didn't fax the referral over for more imaging to be done at another clinic. The doctor also cut me off when I was talking. They don't even care. They also hang up on you."

"Absurd hold times, no one answers the phone. The message blames "the national labor shortage" for no one answering the phone. If/when they call back the caller ID is "Unknown" which is not a labor shortage issue. The result is an abysmal front desk experience. Because there's no competition in the area there's no incentive to improve. Maybe they just don't care enough?"

"The staff completely lacks compassion if you don’t have certain insurance. They try to turn you away and push you to “go find someone else” when you are having a hard time. They recommend seeing someone else EVEN WHEN you are able to self-pay…. they are scheduling so far out in advance and are clearly backed up. This healthcare system is broken, and all we need is a little compassion from doctors’ offices, yet we can’t seem to get that from anyone. Don’t keep blaming everything on insurance companies PEOPLE!!! At what point is someone going to stand up against insurance payouts and say we will not accept this treatment from insurance companies anymore? You guys are supposed to be our ADVOCATES. Yet, you lack compassion because you are burned out? I will be taking my business elsewhere."

"I have seen a couple of the nephrologists here and I'm happy so far. I spent my whole month of October in and out of kidney procedures. These guys have been patient with me and tolerant when I'm slightly cranky even. My doctors have been straight shooter and I personally love that. Efficient with time but, don't make you feel like they have something better to do. Appointments book up fast and now I know why so when they say come back for in two week (for whatever reason), make the appointment before you leave...it's worth the extra minutes to get in as soon as you can"