Therapeutic Associates West Eugene Physical Therapy 4242 Commerce Street, Eugene, OR 97402

"Broke my femur Jan 14th. Went to Slocums for follow up appointment, was given what I was told by Slocums an authorization or whatever it's called for getting physical therapy, with a list of local physical therapy locations. I decided to google which was the highest rated as the list was long. So I chose this place because it had 5 stars. Called them, they asked a lot of questions, then when they were finished asking questions, they told me the paper Slocums gave me that said "Therapy Orders", signed by the doctor who performed the surgery, was not any kind of "authorization" for treatment. They then told me I had to contact Slocums, who had to then contact the VA, who then had to contact Therapeutic Associates with "authorization" to get therapy. I contacted the VA directly after hanging up with this company. The VA then told me they don't know why the therapy place needs a separate authorization from what Slocums gave them. So the VA gave me the authorization number for the physical therapy and said they would fax it to Therapeutic Associates who gave me their fax number. I called back Therapeutic Associates who said the authorization number they received from the VA is not correct and that it is for Slocums to treat me not them. I called the VA back who said they will look into it and get back with me within a week. Therapeutic Associates called me back and told me I was right the whole time and that the authorization number I gave them was correct and would I like to schedule a appointment, so I said sure. They then proceeded to tell me the soonest appointment they have available would be a month from now. That was the last straw. Slocums says they have no idea why this is happening, this company should know exactly how this works, the VA, Slocums, and Therapeutic Associates, all work together on a regular basis, and this is nothing new, quite the contrary, it's old hat. How these people got 5 stars escapes me. Thanks to your stellar efficiency, I'm going somewhere else, your not the only fish in the sea."

"Had a terrible experience with Brad. I would not recommend wasting your time here. Felt like I wasted 8 weeks of my life just for him to tell me at the end of my program that I'm fine. Now I have to seek a second opinion. It was clear to me that he did not take me seriously or just didn't give a damn about me being in pain."

"I highly recommend West Eugene Physical Therapy. I’ve had a rough year with multiple injuries/surgeries. The staff are professional, knowledgeable, and dedicated to helping you recover. They spend the time needed to make sure you understand the path forward- including home exercises. I feel like I’m in great hands and I’m grateful for their guidance and motivation! Thank you to Brad, Ryan and Jackie and all of the other folks at West Eugene PT!"

"I have been unfortunate in needing Physical Therapy multiple times over the years for different injuries but I can say that the Therapeutic Associates at West Eugene PT were some of the most understanding. It is easy to get to, has lots of parking and has a fairly flexible schedule and will always try to make sure you stay with the same person each time so as not to lose progress. They are partnered up next to a gym and If your injury would benefit, they offered in pool services. I did end up leaving their care before the end of my 10 appointments as I have bad hyper mobility and wasn't seeing many results and I felt that I might need more specialized care tailored towards my specific pain and hypermobility."

"I've seen Brad for my hip and now for my shoulder/chest, post breast cancer. The active PT was so helpful, allowing me to have more range of motion after each appointment. The home exercises helped me to progress as well. Overall, I feel the customer service and quality and knowledge of their staff is top-notch. After 11 surgeries for breast cancer, I needed a lot of work and the care and improvement I am getting is amazing. Would recommend for breast cancer patients."