Oregon Medical Group - Garden Way Medical Clinic 330 South Garden Way, Eugene, OR 97401

"Dr . Birang is probably not as bad as she came across in my experience, but I found her dismissive and hurried and disinterested in answering questions. I have two specific health challenges that she waved off, “it’s fine.” Not good doctoring."

"I have been trying to help my adult son navigate the health care system to get appropriate care & support for depression, anxiety & ADHD. I have never experienced such a disorganized uncaring practice. He has been without needed meds for about 5 days because of the inability of OMG to read or respond to repeated requests & inquiries. This is not the first time that this has happened. I’ve been a nurse for a long time & our healthcare system is supposed to support those suffering from physical or emotional illness. It’s seems that OMG is unable or unwilling to do that."

"UPDATE* The office manager, Nancy, reached out to me directly to discuss the issue. Long story short, she explained thoroughly and convincingly all of the relevant policies and procedures regarding booking, prescriptions, insurance, etc. While I still wasn't happy about being surprised with a $185 bill, I was satisfied that there had been no malfeasance or errors – it was an unfortunate set of events that left me with a bill I could have avoided, but no one is to blame. Later on, they reached out again and offered to help by adjusting my bill downward a bit, which actually helped a decent amount. Went to my pharmacy to renew my routine prescription for asthma medication I’ve been using for 30 years. Couple days later, get a call from Dr Wilkins’ office saying he won’t fill my prescription until I see him again, because it’s been more than a year. Highly irregular …. I’ve routinely gone more than a year between visits and never had a doctor refuse to prescribe. So they essentially hold me hostage to fill my prescription. Then I get billed for the visit. I thought annual physicals were covered by my insurance – in fact it’s a law that they have to. So I call the billing office to inquire, and they say my visit was coded for insurance as an “office visit” to discuss medication, rather than an annual checkup, which insurance doesn’t cover. This is despite being told over the phone, when they called me to force an appointment, that I needed to come in for my annual. So they put it under review, tell me not to worry, but that it may take a couple months to complete review. I feel relieved. Then last week I got the bill again. I call, asking what’s going on, and they say the review has been rejected. I was never notified it had been rejected! So I talk to someone higher up (Beverley), who is sympathetic, but all she can say is, sorry, for insurance purposes we simply can’t bill you for an “annual”, it has to be billed as an “office visit” (which is not covered by insurance). Okay so, you guys refused to refill my routine 30 year-old prescription unless I came in. Suggested over the phone that it was my annual checkup. Then bill it in such a way that insurance won’t cover it, then refused to take any accountability for your mistake and miscommunication, simply saying “sorry tough break.” This is malpractice, and I want some damn accountability."

"The disorganization is really starting to get to me. I randomly stopped receiving text notifications/early check-in for my 2 years old’s appointments, which ended up ok because I keep everything in my calendar. Until when, in November, they had no record of one of his appointments that I DID have a record of (had written appointment card from the nurse and all). Had to reschedule and they had no appointments for three full weeks. Now, my son’s final Covid Booster appointment was canceled due to no stock of the vaccine, which I understand. What I do NOT understand is why I was told over the phone to await a follow-up phone call within a couple of days to reschedule his appointment. A week later, no call from them so I called in myself and waited the minimum 20 minute hold time to speak with scheduling. I was told then that they are referring patients to their pharmacies for these appointments now. Good to know! So now my son is late on his Covid Booster, and had I not been on top of it they surely would have let him fall through the cracks. Get it together."

"They cancelled an ultrasound while we arrived in their lobby. My wife is 12 weeks pregnant and they said, we understand you are eager to make sure your baby is okay, but we have to cancel cause of a scheduling error. They could not have checked before we arrived literally in the lobby to tell us? It's obvious this place does not care about people, so I don't know why they are in this profession. Honestly you could not have found the schedule conflict before we had already arrived? Health care in America is already dismal, and it's obvious they don't care about their patients. I'll schedule another appointment and this time ask them if they are scheduling me a conflicting appointment. Utter insanity they wait until we are there. I wish I could give less than one star."