Oregon Medical Group - Southtowne Medical Clinic

"Been trying to schedule an annual physical for over a year. I’ve been going to OMG since I was a child, but for the past year it has been IMPOSSIBLE to be seen. I travel frequently and am always sure to schedule my appointment well in advance to accommodate this schedule. I have tried to schedule 2 appointments in the past year, 2x in the past year they have called to cancel my appointment the day of with just a few hours notice and been unable to reschedule me until several months later. Do not recommend."

"I'll add the bad experiences I came in for an ER follow up from stroke symptoms Kilpman MD was awful. She made it feel like she had other places to be.. she didn't ask me much and assumed everything. When trying to tell her things about my symptoms that are new and worsening and I'd get cut off dismissed with some "kneck pain tangent" I NEVER SAID I HAVE KNECK PAIN DO YOUR JOB I did not get my questioned answered. I felt rushed. I still have symptoms. I don't not feel heard or understood. I was going to establish pcp here but afyer this visit ill just not."

"The doctor visits and follow-ups are poor. My latest issue occurred when my doctor told me to get a colonoscopy. I had the colonoscopy and two weeks later, still hadn't heard what the results were. I called OMG and asked for my results -they didn't know, and told me to ask the surgeon. How can my OMG doctor be of any use, when she doesn't even have the test results of my surgery? Overall, this is a very non-professional organization."

"Ever since OMG was bought out they are awful to deal with. Some of the providers who are still there are great (many left) but you can’t get anyone to answer the phone to schedule an appointment. I just called my insurer to change my PCP to a different group and he said they also are routinely placed on hold for 20-30 minutes."

"The one thing I will say is I like my provider. But communication with the medical team is horrible. I have messaged back and forth for two months trying to get ahead of an upcoming prior authorization. Its never the same person replying and they don’t seem to read the conversation back to get context. On top of that they are not clear in their communication. I had run out of medication about 3 months ago and they said I needed a prior auth first. I waited and got no updates and I needed my meds. When I messaged again they said it could take weeks. No instructions for having to stop medication cold Turkey no concerns over going back on at the highest dose. No patient care. When I called my insurance not only did they say I didn’t need the prior authorization yet, they also said they had never received one when OMG said they had sent it. I messaged again letting them know they had handled this poorly and all I needed was a prescription refill this time. My pharmacy told me my refill was ready but I never got a mess Back. No apology for how this was handled. Fast forward to when I actually need the prior authorization and I am hearing no updates so I messaged again. This time they reply that its fine it was good until the end of last month. At this point im livid because its the second time I pointed out that its in fact expired and im running out of medication and this needs to get done. So I proceed to call. I am polite on the phone and voice my frustrations. The person who answered did not apologize did not empathize with my frustration but simply talked to me like it was my fault. When i said hey their has been poor communication nobody is explaining anything to me, the person straight up ignored me and just asked for my pharmacy. Absolutely no patient care here no regards for patient health either. The actual PA I see is amazing but the assistants have no empathy."