Charnelton Community Clinic 151 West 7th Avenue, Eugene, OR 97401

"Ok, I'm not ok with my doctor telling me one thing and doing another. Its not like my refill wasn't due, and with this earache, I've been awake all damn night. Wasted my time going to urgent care. I really would appreciate my doctor doing the things he said he would, then I wouldn't be sitting here in pain and unable to sleep."

"I feel like in the past couple of years sensitivity training has increased with doctors. Leah Carnine (who has since left, and will be dearly missed!) and Shehab El-Hashemy have been wonderful to work with. I've never felt rushed here, even for short-notice visits (and I don't imagine that's because of hospital policy, I know how thin you guys are stretched). Front desk staff is also consistently lovely. Shout out to you guys. Feeling especially grateful to have providers who treat me well after another very kind physician ended his life recently. Hoping everyone is OK and hoping for businesses to stop running skeleton crews. We need good doctors. You're appreciated."

"I think the care I receive here is fair value. They are one of the few clinics that will accept the kind of insurance that no other clinic takes, like straight Medicare. They do not bill the Medicare differential. The care is good, but a bit slow. Unless you have really great insurance, like State employees, you need to keep your expectations realistic and moderate. Wait times are not bad. I had to wait 3 months for my first appointment, but Peace Health said it would be 12-14 months."

"What a team. I don't have the vocabulary to relay how exceptional these folks are or the knowledge to explain how even though everything looks like one could easily be forgiven for burning out, these folks seem genuinely and personally motivated to help( at what must be great personal sacrifice) these people somehow managed to genuinely hear me and find a method to tease out an interpretation for what I don't have the capacity to relay. Several other primary care providers in the area that I've tried left me feeling like a victim to a broken system talking to another victim of that broken system; a once hopeful care provider that went into the industry to help."

"I’m a United States Veteran ~ the way that I was treated was unacceptable. I came in to get something simple treated and was mistreated - essentially thrown out without receiving treatment. Dr. Murison said “ I was acting inappropriately and that he wouldn’t treat me “ the reason: I said that ibuprofen was making me sick. I have a broken toe and a very painful / irritating growth on the pinky toe. I’ve been running between ER and Urgent Care for over 4 months ~ being fed ibuprofen and told to treat myself. I do want to note that Dr. Murison is not my PCP, I was given this appointment as an emergency. He started raising his voice and saying that he wouldn’t prescribe anything other than ibuprofen ~ at which point , I said that I would just do the cryotherapy for my toe. He told me that he would not be treating me AT all and that I should leave. I got on the phone with my insurance during which : two nurses came in : told me to leave or they would be calling cahoots on me. I then went to the lobby , which they made me sit outside by the security. While I was on the phone with my insurance trying to get an appointment for treatment elsewhere : the security guard was unprofessionally commenting on my phone call. The security guard was bullying me for over 10 minutes while I was on the phone! The security guard was so removed from the situation that it’s not ok. My insurance did approve urgent care and they gave me medication, cryotherapy and were very kind! But beware of these doctors. They treat even veterans like drug addicts! I fought for your right to disrespect me but it shouldn’t be what you do!"