Providence Immediate Care - Bridgeport 18040 Southwest Lower Boones Ferry Road, Tigard, OR 97224

"When I checked in at this Urgent Care, the receptionist began referencing my being on Medicaid. I informed her I was not on Medicaid, that I had Providence insurance. She was very rude and kept loudly insisting I was on Medicaid. After repeatedly arguing with me about Medicaid, she finally asked for my insurance card. It showed I was not on Medicaid. She then told me I had a $15.00 dollar co-pay. By the time I was called back to the exam room, my (normally low) blood pressure was so elevated (due to the stress caused by the receptionist) that when the nurse took my blood pressure she did not want to document the number. She said she would have to wait to retake my BP. When she did retake it, it was the highest blood pressure I am aware I ever had. The doctor came in. She was okay, but did not seem to be listening to me. She told me she would give me a prescription and have someone come in with some referrals. The doctor left and a man knocked on the door and came into the exam room. He introduced himself by his first name and informed me he was the "Office Manager." He walked in, closed the door behind him and sat down (uninvited) in the chair the doctor would normally sit on. He then launched into a lecture about the situation in the lobby with the receptionist and the Medicaid. It was bizarre. He began by informing me that (according to him) the receptionist had done everything right and that Medicaid had come up in the computer when she checked me in. I told this unwelcome stranger the exact same thing I had told the receptionist. I did not know anything about Medicaid. And, when I got home I would call the Insurance Broker that I had used to sign up for the plan and ask him about the situation. I thought that upon hearing this, the office manager would say "okay" and leave THE EXAM ROOM. He did not leave. To my dismay, he continued to go on and on about the Medicaid. I felt very uncomfortable and trapped in that tiny exam room with this strange man that would not stop (basically) badgering me about Medicaid. The doctor came back in the exam room. The doctor and the office manager nodded at each other. The doctor then walked over to me, handed me my prescription and then, to my complete shock and disbelief, referenced (in front of this stranger) some confidential medical information about a referral. This was such a blatant breach of patient confidentiality I was stunned. I immediately thought it was HIPAA violation. The doctor then referenced again someone else coming in to give me some referrals and left the room. As I sat there, the office manager started in AGAIN about the Medicaid. I began feeling pressure in my chest from stress. I was sure my blood pressure was elevated again. At that moment, I looked at the office manager's face and I suddenly realized he was not wearing a mask. I was wearing a mask, the nurse, the doctor, even the receptionists were all wearing masks. But this stranger had come uninvited into a sick patient's exam room (for his own agenda) without the basic protection (for my heath) of a mask. I immediately stood up and interrupted his Medicaid monologue to say I was there because I was sick and I was going home. (I was not waiting any longer for the referrals or the discharge summary.) I then looked directly at him and said "By the way, I do not think you should be going into any patient’s exam room without wearing a mask." The entire situation was so stressful I feel sick even thinking about it. When I got home, I called Providence to confirm my coverage. They confirmed I was on a Providence individual plan, not on Medicaid. They also wondered why the staff at Urgent Care had not called them (as I had done) to check my coverage. If Urgent Care had called to check my coverage, they could have avoided this entire situation. I called Providence and complained to several different individuals about this experience, which did not seem to be an example of Providence putting "compassion and humanity at the heart of every interaction" with me. No one ever called me back."

"Everyone was kind and compassionate, and cared about getting me the best treatment. The physian assistant I saw was very knowledgeable. She listened and answered my questions. Treatment was quick and efficient but never rushed."

"The reception and nursing staff were wonderful and I was taken back within 10 mins of arriving. However, the male doctor who "treated" me was awful. He was incredibly dismissive, condescending and discounted my pain. He told me it was "just an ear ache" and told me to take ibuprofen. Later that night my face swelled up and the doctor I saw the next day (clearly somewhere else) said it was the worst ear infection they'd ever seen and was shocked to hear what this doctor had said. DO NOT recommend this place no matter how urgent the need unless you want negligent care."

"I’m seeing too many negative reviews for things that are not the fault of the staff and medical team working here. It’s easy to complain when things went wrong or your pain didn’t get managed, but things like insurance coverage, cost of billing, and long wait times are the responsibility of the corporation that owns and operates medical facilities for profit, not the clinicians working to provide care for the community. They could charge less money, accept more insurance, or hire and adequately pay enough staff. Blaming the employees only does the corporation’s job for them."

"Beware a simple 10 minute visit at Providence Immediate Care will cost you $428!!!! Any other Urgent care would charge $100-$150 for visit like this. I visited for simple urinary tract infection, was seen by doctor 3 minutes. They charges me for lab extra on top of it. The receptionists do not disclose the cost of visit even when asked, the billing department sends you for run around, you will be stuck with $500 minimum bill for something tiny that any other clinic can solve for $150. What medical system do we have when patient is not aware of the cost of visit before he visits, then is sent humongous bill in the mail that exceeds the service performed, and has no one to call to discuss. Is any other business like this? Its like going to restaurant ordering a glass of water then be slapped with $1000 bill for it, and threats of collections. The only courtesy I received was offer to put me on payment plan. Having insurance in USA is a joke!"