Mattress Firm Eugene Springfield 3332 Gateway Street, Springfield, OR 97477

"The store is clean and well laid out. We were greeted by Bradly and pointed in the right direction. There was no pressure to buy. He was very helpful and answered any questions we had. He gave us a quote on the bed we were interested in and also was available on the phone to answer any followup questions we had. It was a better experience than I expected."

"Sarah was exceedingly helpful when I called to locate a mattress in a hurry to pick up the next day. She immediately sent a link online for the payment, then promptly returned a receipt with directions. Excellent service with a smile!"

"Exceptionally great service and salesmanship! Lexus provided truly outstanding service and is a credible and reputable agent of Mattress Firm and her Industry. If you are frugal and you value honesty, affordability and integrity when making a purchase than we highly recommend anyone in the market for a mattress to visit this location: Mattress Firm, Springfield, OR and ask for Lexus."

"Be careful of the Bait & Switch! We needed to purchase basic metal frame for a guest room. We called in Sunday evening 1/7/24 asking if they had some in stock and the price, the sales person told me they had them in stock and they were $99. I couldn’t make it over there before they closed, so I went after work on Monday 1/8/24. I didn’t inform the Sales rep (probably different rep) there I called in yesterday. He asks how he can help, and I ask for a basic metal frame. He shows them to me and I grab a frame and carry it to the counter. He types in all my information to ring up the sale but now the price is $130, despite the fact there is a bed frame display behind the counter saying $119 is the most expensive basic metal bed frame they have. When I pointed this out I was informed this is a “newer improved frame” than the old display. The rep then informed me that he could order the $99 older model from their warehouse, but I would have to come back Wednesday. Now I could have waited, it’s a small sale and there’s probably little to no commission, and I know it’s only $30, but don’t try and pad your sales numbers using my wallet. I went to the competition across the parking lot and they happily sold me their fanciest basic metal frame."

"We had previously bought a mattress for our travel trailer from Lexus, the salesperson at the Mattress Firm stores on Gateway in Springfield, Or. she was very helpful then so when we were ready to upgrade our home bed we returned and were delighted that she was still working there. Both times she found what we wanted for the best possible price. We don’t have our mattress set yet, so I do hope we like it but she was a great sales person not pushy very helpful."