Huggins Insurance Services Inc 235 Front Street Southeast, Salem, OR 97301

"I started Warrior Construction over 4 years ago and I was referred to Huggins by my personal insurance agency as the leader in construction insurance in the Salem area. My agent David White, Char Wertz, and everyone at Huggins as they have helped me in every aspect from finding me the best rates to always making sure I have the right coverage for my company's particular need. Additionally taking care of all the paperwork so I can focus on my day-to-day operations. Thank you Huggins Insurance"

"I reached out to Huggins back in late August/September 2022 when I became a licensed general contractor. I reached out looking for lability insurance, bonds, works comp, etc. I was directed to David White, and later worked with him and Charlotte Wertz. He took all of my information and got back to me with a quote. My partner and I went into his office to sign paper work, and pay the down payment. I am also a licensed Real Estate broker, which has nothing to do with my general contracting business, he however, brought it up to the insurance company which made them uncomfortable and they pulled away. He had to contact another insurance company, the second bid was $600 more than the first. Would he have not shared information that was not needed to be disclosed we could have saved that amount of money. I was hesitant after that, but he apologized and I decided to give him a second chance. When it came to workers comp, he marked us down as a commercial company not a residential, when he made the change from commercial to residential it costs us over $1,000. We are able to financially pay, however his constant negligence is costing more money than it should have would he just be more attentive. I added a new member (owner) to my business, which meant I needed to change my liability insurance to reflect the changes, and cover the new owner. Since I was not going to need workers comp, I needed that canceled along with the old liability insurance. I reached out several times with no response from him or char. Finally, I got a response with a cancelation form, a new application that I filled out myself, as well as the cancelation for the workers comp. I had several follow up questions that were left unanswered, they would avoid them, or ignore them completely. Main concern was the amount of money I had paid, and wondered if any would be reimbursed (which it was) I had to reach out to the liability insurance and workers comp provider myself to get answers, which is not a big deal, but at that point I don’t need Huggins, that all falls under their responsibility and scope of work. I got Refunded for the workers comp, and had a discount for new liability insurance, which I wouldn’t have gotten if I didn’t look into things myself. David does not have your best interest in mind. My underwriter for general liability had to reach out to David to bring some clarity to the situation, at which point David said he no longer wanted to work with me, and had Dawn’s approval to terminate with us, because we lacked the ability to communicate. I was happy to provide Dawn and all parties involved emails and calls date and time stamped of all my communication attempts that were ignored by David and Charolette. David’s professionalism lacked in many areas. Unprofessional when talking on the phone complaining that his wife was on a getaway and he had the kids and he had so much to do which is why he never got back to me or provided the paperwork I needed, sometimes even a week after I contacted him for it. It was always something, he had an excuse for everything. Please avoid Huggins insurance, it will save you time, effort, and money in the long run."

"David White is very friendly, but very Irresponsible, he is not professional, and honest. He made me wait for a month in a quote that I never got… I texted him, and e-mail him three times with all the information he requested. I spoke to him three times as well and he always gave me an excuse… I would not recommend him at all. Find some one else…"

"When I started working with them we had two teenage boys to insure and the quotes I got myself from insurance companies were outrageously expensive. Huggins found a policy for us at a much more reasonable rate and explained everything along the way. They are friendly, professional, and easy to work with. I recommend them to everybody. Great customer service even through the Covid pandemic."

"I have had a really hard time getting help on some of my accounts I need changes on. I have been transferred to 4 different people to work on this very simple change. It has been really frustrating over the last few months to get anything handled. I have a had a great experience with Huggins for many years, but it just seems way different since they moved into the new building."