Burgerville,

3432 Southeast 25th Avenue, Portland, OR 97202

"Great food with amazing quality. Staff is friendly and accommodating. Ambiance is “meh” but it is a fast food chain so nothing wrong with that."

"My kids and I really enjoy the chicken and chips. The chicken strips are good size, juicy and freshly cooked, not reheated. This our new favorite place."

"This Burgerville location has gone downhill. I don't like to bad mouth businesses but I've had poor quality food and moderate service the last few times at this location so I felt compelled to comment. This evening I picked up my daughter and we decided to go here for some locally sourced fast food. We ordered two burgers and a large fries to share. We pulled up to the first window and the young man held out this huge, antiquated keypad for me to use. It's not his fault that he has to offer me early 2K's technology to use, but it appeared he had to instruct every car in the drive thru on how to use it. When we were done with the transaction he motioned with the giant keypad out the drive thru window towards the West Hills and said "Enjoy the views of downtown while you wait for the food". I understand he was trying to be cordial but the reality was the view was more South Waterfront vs Downtown. We did get our food in a reasonable amount of time but as we drove off we ate a couple of fries to find them at room temp and greasy. Once we got home (7 minutes later) her burger looked like it was dipped grease. The bottom of the bag was soaked with grease. We all have bad days. We don't always know what's happening with someone in their personal lives but the poor quality of the food wasn't because the Burgerville employee was up late being a caregiver to a loved one. This poor quality meal passed through multiple hands and each of those people must've thought "This greasy burger and mediocre fries are ok to serve". What happened to you Burgerville? I got better food and service from your SE 92nd & Powell location before they closed and boarded up the building."

"Ordered on the mobile app and arrived through the drive thru like I normally do to pick up my food. Once I reached the order screen I was told that they don’t do mobile orders via drive thru even thought I always pick up this was. I had to wait 20 minutes in line just to get out of it and go inside. Took another 15 minutes to get to the front of 5 people in line ( 2 groups of people ). When I finally reached the front counter and asked for my order It took her a while to get it and once I got my food everything was cold and the fries were soggy. I honestly love Burgerville and I have been coming here since I was little but this service today was horrendous. If anything I will not be going to this Burgerville location again and travel farther to a better one."

"Their SMALL double cheese burger is now $6. I will never go to another Burgerville with this sort of price gouging going on. This is not due to inflation. This is not due to the workers Unionizing. This is pure greed, and I personally will not give it any time of day. Ridiculous. Burgerville used to be a nice treat. Now, it's just a cold reminder that corporate America is drenched in greed."