Capitol Collision Center 2815 Silverton Road Northeast, Salem, OR 97301

"disappointed on what they consider finished work. our back bumper had to be replaced. they gave us back our truck and the driver side of the bumper was not flushed. leaves me to question do they not have someone do a 2nd look to make sure or if they do, said person didn't care. i would give them 1 star for that, but i will give them 3 stars because when i took it back and called out their error they took ownership of the issue. quickly acknowledged it was not flushed and stated it was "way off". it was a quick fix."

"From the moment I stepped foot into Capital Collision Center for my initial estimate, it became evident that my concerns were not unwarranted. Not only did I notice the lack of a warm welcome, but even basic amenities such as water or a cup of coffee were nonexistent. The office staff, content behind their counter, made no effort to engage or assist customers beyond their designated areas. This initial impression set the tone for the numerous missteps and failures that followed. After receiving my initial estimate and setting a work date with your facility, I took the initiative to send an email inquiring about the progress of the insurance claim. Shockingly, my inquiries went unanswered, prompting me to send a total of five emails in an attempt to establish communication and seek clarity. Unfortunately, each attempt to gain information was met with a deafening silence. This radio silence persisted until last Friday, when, out of the blue, I received a rushed phone call from your receptionists (or whoever they are). It became apparent that they had misplaced all the documentation I had painstakingly provided during the initial estimate. To say that this level of incompetence was disconcerting would be an understatement. Despite my mounting frustrations, I held out hope that we could salvage the situation and move forward. However, it was during this chaotic phone conversation that my wife inadvertently pointed out a critical error. The appointment date, which we believed was scheduled for 11/23/23, in your own handwriting, was, in fact, on a Sunday. It was at that moment that the truth was revealed—the appointment had been mistakenly scheduled for today, Monday. Astonishingly, your team chose to wait until just minutes before our appointment to inquire about crucial insurance details, liability, and the amount I would be responsible for. Given the circumstances, it would be utterly irrational for anyone to entrust their vehicle to your care. To do so would be akin to signing an open check without any assurance of accountability or transparency. Consequently, I informed the gentleman on the phone that I would contact my insurance company on Monday to discuss the matter further. Disappointingly, he sent two emails on Saturday morning that failed to address the core issues, and subsequently failed to respond to any further communication attempts throughout the weekend. To add insult to injury, in a subsequent email, the same gentleman attempted to shift blame onto us, citing a miscommunication regarding the insurance provider's details. Not only was this response unprofessional, but it demonstrated a complete lack of accountability for your team's actions. Furthermore, he insinuated that, due to this miscommunication, your facility would be unwilling to conduct business with us, ostensibly to avoid any potential problems in the future. The ramifications of this entire ordeal are dire. What was initially anticipated to be a two and a half month process to repair our vehicle has now been extended to nearly six months due to the fact that we must start the entire process from scratch. This immense delay and the subsequent inconvenience merely compound the already overwhelming frustrations caused by your establishment's incompetence. It is unfathomable that your organization refuses to acknowledge any responsibility for the numerous shortcomings and delays that have plagued this entire experience. Instead of seeking resolution and providing exemplary customer service, your team has chosen to place the blame squarely on the customer, while responding with unprofessionalism and a complete lack of accountability."

"2 stars because my car looks great and runs great! Very appreciative of that. But, the communication there sucks….not to mention they have a paper in their waiting room saying the rules for their communication, but there was no phone call to let me know there was more damage after they told me 7days would be the max….that was in May. It’s now July and just got my car back yesterday. No phone call to let me know of delay in parts, no phone call to tell me they sent in the supplement to insurance, no phone call to let me know they got the supplement . I had to call EVERYTIME. Even got so bad, towards the end, I had to have my HUSBAND call to get answers because they kept just messing around. Thought we were in an era that we treat men AND women the same when it comes to customer service. Very disappointed in this company. I will be letting Capitol Chev know, who recommended them, that they should probably second guess capital collision as a recommended repair shop….also, you’d think after multiple reviews like this, they would fix something."

"Worst service ever! Do NOT recommend. Repair was supposed to take a week for key marks. They had car over 3 weeks and most of the damage was not fixed, but was billed for. We picked the car up with more damage to the car than we dropped it off with."