ATC AutoBody Inc

"Dien was honest and straight up through the whole repair process. He also helped me with questions regarding the insurance companies, which I really appreciated."

"I'm always wary of autobody shops that could take advantage of my lack of welding knowledge and I'm so sorry to say this is one of those shops. I took in my ram promaster which had a small tear in the frame. Instead of inserting a steel plate and spot welding it to the frame like 2 other mechanics recommended, this shop simply laid a bead, charged me $1k, and the tear broke again within 12 hours. They would not refund me any amount. In addition, I did not pay close enough attention when they were checking me out because they charged me for a weather strip that they never actually put on because it didn't come in time. I brought this to their attention and they have not refunded it. They also told me over the phone that they wouldn't charge me hardly anything for paint. Except that they charged me $60 per hour for three hours of paint over a couple inches of surface area. If you do use them (which I hope you don't) please lay out explicit directions for this shop and do not sign anything until they show you their work (they had me sign the paperwork before they showed me the finished vehicle, which should have been my first red flag). Double check the receipt in detail because they definitely took advantage of me and did not rectify the issue."

"Do not trust this company for welding and repairing your vehicle, they will take advantage of you! I came to ATC Auto Body to do a repair in the frame of the vehicle and they seemed really nice and helpful. This was an out of pocket expense and I had 2 other mechanics inspect the frame and explain that we needed a body shop to repair the tear in the door frame. The previous mechanics mentioned that I needed to have a hole cut where the damage was done, a 1/4 inch plate inserted, and the plate spot welded to the frame. They said this would cost about $1,000. I assumed from their welding expertise that ATC Auto Body would know what would need to be done in order to do a good job. ATC gave me an estimate for just getting the frame welded, but recommended replacing the whole frame. Of course, that is the best solution, but when you don't have $3K right away, I was willing to take a risk and just have them repair that spot. Instead of inserting a plate, like 2 other mechanics recommended, they simply laid a bead on the spot and painted over it. The area re-broke within 24 hours of their repair. They made me sign and pay for the job before I even saw the finished work. Of course, when I went back to them they said that they never guaranteed anything with the welding job and that they recommended the complete replacement. But they never gave me ANY indication that after $1000, this job would only hold up for 24 hours. They also told me that they would not charge me for paint, but they charged me $60 per hour for three hours to paint about a 3 inch space. They also told me they would replace the rubber strips on the vehicle. They didn't, but they still charged me for this service. I've learned my lessons to never work with them again and hope you don't get ripped off by them as well. Photos of the broken door 24 hours after picking it up from being "repaired.""

"This is the third time our family has received service from ATC and each time they were incredible. They worked on our Toyota 4 Runner twice and the second time was a quick immediate fix. Today I stopped by to have them look at my bumper on my Toyota Camry and they came out and fixed it immediately with NO CHARGE. The gentleman layed on the ground under my car for over 15 minutes and had to go back for screws/drills. He was very knowledgeable and kind. I highly recommend this company!"