Burger King 2790 Gateway Street, Springfield, OR 97477

"I dont even know how to express how awful the staff and MANAGER are at this location. I ordered my food not a complex order either nor was it busy at all! The staff dis not seem to be listening while I was ordering and when my food arrived that was made completely clear. I kindly let them know they had made a mistake with my kids Jr meal and had made up a Jr meal that isn't even on the menu. The employee cuts me off while I'm talking and sends the manger over who has a bad attitude to start with. ( durinf this time employee shows back up and puts a cheese Burger on my tray still not what i ordered) I explain the problem to her and she trys telling me she will have to recharge my card for the new total amount and that my other order will be refunded in a few days or she will just give the kids meal. I end up just telling her I will take the kids meal and be done with it. I wait 20 minutes and no meal shows up abd we are listing to staff talk horribly about drive though customer and joking about how they asked for fresh frys buy this is what they are getting. I walk up to the counter to ask about this meal and the employee tells the manger that she already gave it to me. I become frustrated tell them never mind I am completely Over this experience and that they could do better job at taking orders and listening to thier customer. Tell my family to leave and not clean the table cause they could do something. I was told by stuff to not come back and I fully agreed walking out the door. As we reached our car another employee is running at our car demanding we get out of the way so he can take our listens plate and telling us not to be haters. The manger then comes out yelling at use and recording as us we are trying to leave flipping us off and completely escalating this interaction. Stuff need retrained on customer service or completely removed would be better. Will not he returning to this run down awful smelling shell of a Burger King. Oh then once home my sister bits into the Burger that i didn't order to pull out a long hair with her bit. Gross. Do better."

"They screw burger orders up here a lot. Took them 3 times to make one burger correct on more than one occasion. And my burger is always the same: meat, cheese, lettuce, tomato and extra onion. REALLY easy. I've worked at 2 different locations in the past and I don't eat here anymore because of the screwups the last time I went. It was absolutely infuriating standing there and watching them get my burger wrong multiple times. I can hear them saying the burger wrong and I'm standing there telling them "that's not right" and they still got it wrong. Don't eat here when it's busy cause they'll screw up your food."

"Every single time I've been there I never get what I ordered the way I want it and their slogan is "have it your way", but you don't. And I ordered an impossible whopper which it plant based 'meat' and when I got home to eat it it was RAW and pink. How can you severely under cook a plant burger?! They do have good blended freezes but you have to ask for it in a certain way or forget it."

"It's fast food, so nothing special to boast about. We got a Whopper meal for two, and some chicken fries. The Whopper's were tasty as always. The fries were hot, crispy, and had just the right amount of salt. The chicken fries were crispy and tasty as well. The negatives for this Burger King are all on the lack of parking, horrible layout for the drive-thru, and long wait time. The customer service was great. They are clearly just hurting for employees like everyone else."

"Understaffed and overwhelmed. Busy. The soda machine for the drive through does not work. Now -. A most kind and excellent employee took my order. Professional. She and the fellow cooking well deserve raises. I mean substantial raises. The guy was motorin'. My Whopper was near perfection. A rarity anywhere in the fast food world. I heap high praise on these young people for working hard. A lot of Drive Thru and Walk-In orders. Both staying and going. 11 or 12 seats. This place is small. I will be back."