Papa Murphy's | Take 'N' Bake Pizza

"I placed an order and was told it would be 35 minutes and its been an hour and they haven't even started making them yet. This seems to happen everytime I order from the Olympic location."

"When I got there, I told the staff the name of the order but it took them a while to figure out what pizza it was. When I went to pay, I paid with my card. The screen asked me to tip. I never tip at a place like this. The staff is just making my food. They aren't even cooking it because it is a take and bake so I don't see it necessary. I tried to press no tip with my finger because I assumed it was a touch screen. The cashier told me I had to use the stylus and it seemed like I had to press extra hard for it to work and I had accidentally tipped 15% ($3) and it didn't even give me the option to confirm it so I had paid $3 more for the pizza than I had intended to. It is only $3 but it is the principal that bothers me."

"The staff at the 1810 Olympic St. location seemed to have no idea on how to make any items on the menu. The girl starting orders looked to be just 10 years old and continued to ask teenagers questions every step of the way. All of the adult staff was in the back doing dishes and preparing for the busy time I'm assuming. When I placed my order, they said it would be about 15 minutes. So I patiently waited and watched and observed the staff. As I observed, I noticed that they lack in Team effort and communication and knowledge and the ability to make orders in the order they were received. While I was waiting, there was a customer waiting in the drive through for 8 minutes after receiving her order that was wrong. They finally assisted her after the long wait. The child that assisted her was in the middle of making a pizza for my order. She stopped making my pizza took her gloves off. Helped the lady in the drive through and then after a few minutes of dealing with that customer and getting the manager. She rinsed her hands for about 5 seconds and dried them off, Put gloves on and got back to making pizzas. Once I realized how disorganized this Papa Murphy's was and how disgusting and unqualified the employees where I decided to cancel my order and go elsewhere. I am very disappointed once again and will not ever return to this location in Springfield Oregon."

"Every time I order from the Olympic location they quote a time which is usually 30 minutes. It's never ready. Today I was quoted 30 minutes and I got there in an hour and they told me it would be about 15 minutes they were just starting on it. I said I was quoted 30 minutes and the guy said well there were 30 pizzas ahead of you. I get that these places get busy but please quote a more accurate time. This location is also horrible about keeping track of your orders. I'm in there to get my pizza and two people are waiting and they can't find their orders. Need way better service and looks like management. But honestly the pizza is great."

"You can tell the girls are trying... but they need an experienced employee working during dinner hours. - couldn't split tender, cost us money we were needing to save - phones ringing off the hook, people being put on hold - line at the counter - truck at the drive up - unhappy lady picking up her order. Three stressed out employees. One of which were coming off break to help teach on register. Still couldnt get the tender split.. Good effort on their end but could be a better environment all together"