KFC 2545 River Road, Eugene, OR 97404

"Lobby is never busy but I still sit at the counter for 20 minutes while 5 employees are seeing me standing there and not one of them even says "I'll be with you in a minute". In the meantime they are handing out drive thru orders. Terrible service and terrible experience"

"They weren't busy because the weathers been horrible so we figured our food would be fresh but it wasn't. Absolutely horrible. Ordered 4 meals. Tasted like the bottom of the barrel. French fries were hard as a rock and chicken tasted old. Very disappointed."

"I ordered online and when i went to pick up my order i asked for sauces and the overly energetic woman at the window assured me there was sauces in the bag. Well there wasnt a one. And my child will not eat the food without it. So i wasted ten bucks for nothing. Thankyou kfc on river rd."

"Most of the time it's good...great service (drive thru only) great food..they always seem to miss little things. I had ordered a chicken strip meal..great...asked for the smallest spicy wings to try them..got regular...so..smaller chicken strips and I'd say 90% of the time you get no spork or butter and honey..other than that it's been fast and delicious."

"Order was wrong and manager was questioning us that we had what we didn't, and was really rude. I told him corporate would hear about him and he slammed the window. So I said for sure corporate will hear about you, he stormed to the window and yelled at us to be quiet and just leave. Well we paid for what we asked for, and expected to get what we asked and paid for. Need much better customer skills. And other KFC places we've told about this one say OH....that one....so obviously it's not the best place to go. It's worth the extra mile to go to another franchise. Avoid this one on River Rd."