Power Kia Service & Parts Department 3705 Market Street Northeast, Salem, OR 97301

"I have nothing but poor customer service dealing with Power starting with sales and ending with service. Promised items never delivered, rude employees, and canceled appointments. I've never been more disappointed with a car dealership and that is a big deal because I hate car dealerships."

"Always friendly, informative, and knowledgeable, and for those reasons, I drive out of my way to go to Power Kia service over other closer Kia locations!"

"Sent my daughter there for paid for 10yr100k oil change. Apparently she was only able to receive the paid for service at intervals of 2x a yr @5k each. This was her third vist at 21k miles. They wanted 130 to change 4qts and filter. Rip off."

"If I could give zero stars to Power Kia of Salem, I would. That is what they deserve. They had my car for almost four months, yet they wouldn't help me get a loaner car so I could make my daily 80 mile commute to work.They didn't give me any updates about the status of the service that needed to be done to replace the SECOND transmission on my 2021 Kia Soul that was less than two years old and had less than 38k miles on it. Due to the poor communication from Power Kia, I had to contact the Kia America Corporate office, I also contacted the OR AG, OR BBB, and NHTSA for faulty equipment and possible Lemon Law issues. I am looking into starting a class action lawsuit against Kia America for faulty transmission issues. I had to buy a new car because of Power Kia's lack of customer service. I chose to buy from Capitol Subaru because I will NEVER buy another car from ANY Power dealership or brand that has to be repaired/services by a Power dealership again. I look forward to working with Capitol Subaru in the years to come. Capitol Subaru has a much nicer facility, they even gave me a loaner car when I had a simple accessory installed. After owning three Kia Souls, that were serviced/repaired at Power Kia, I will NEVER promote or support Power Kia again!"

"Sales encounters have been more relaxed & helpful than other experiences elsewhere. Service department is great. I feel comfortable recommending this place to others."