Kendall Chevrolet GMC Buick of Eugene Service and Parts

"Came in to get something fixed that should be covered under my certified preowned warranty and they said GM wouldn’t cover it. So I called the dealer I bought it from to get some resolution and they haven’t communicated with each other to try and solve the problem. I’m disappointed with both dealerships Wilsonville and Kendall."

"Horrific service department. I originally bought my Chevrolet ZR2 from a dealership prior to moving here and had an amazing service department to work on warrantees and Chevrolet certified services. I have worked with this Kendal for almost 3 years, due to needing a Chevrolet certified dealer to do warranties and whatnot. To echo what others have wrote the service advisors are downright condescending and rude. I've worked with 4 of them now. The only good one whom was respectful and provided timely service was Tracy. Most recently, I went in for a diagnostic appointment for a check engine light and the advisor tried to "mansplain" all of the possible things that this could be. It took me almost an hour to schedule an appointment for the middle of January, despite multiple attempts to stop the conversation by requesting for him just to schedule me. As for the service itself. Its mediocre. For the most part, the job has been done, the shuttles were nice, and mechanic staff easy to talk to but I have experienced at least 2 instances of them not doing what was documented on the invoice. When I brought it to their attention they corrected it, by making me bring it back for a separate appointment both times. Obviously, I'm glad that they addressed the issue but having to take additional time off for them to correct it wasn't my favorite. Needless to say, I will be hard pressed to buy another Chevy while living in Eugene. The other option is the Guaranty Chevrolet in Junction City."

"Ladies, find a man in your life to go in for you if you have to go here. The service guys are terribly condescending when you try to tell them the issue. They will charge you, not fix it, then you're going to have to go back again and get treated terribly all over again. The cafe is never up and running. Grill is down every time. If you ask how long they will need your vehicle, just assume all day. Find a ride. Supposedly there is a shuttle to the mall. Good luck finding assistance to get it. This is the way."