Costco Tire Center,

2828 Chad Drive, Eugene, OR 97408

"Had my tires balanced and rotated here Monday. Given a prior issue with a different Costco Tire Center I had explained to employees, I had another experience I was not satisfied. I specifically requested they address and ensure the proper air pressure were verified. When I drove away, I could feel the front tires were over inflated. The TPMS Readings were 10 pounds higher than they were supposed to be. I went back to Costco but there was nobody at the counter. I went to self inflation area and corrected them myself. It's really sad every time you have something done, you have double check and correct poor work. It seems so simple. Balance Rotation and ensure pressure is correct. But here we are again with Costco Tire Centers. Hopefully the lugs were torqued correctly."

"Sadly, after decades of using Costco Tire Centers for all may tire needs, their service has gone downhill. Trying Goodyear now. So far, excellent service. Tires installed look to be similar price and specs."

"Visited the tire center for the first time today to get a tire rotation, repair, and nitrogen air fill-up. I was pleased with the excellent customer service, explanation, and friendliness. Everything took about 2 hours, which was fine I as spent that time shopping and eating at Costco. Will visit again!"

"In terms of customer service the staff at the service desk, it is severely lacking! We went in for a simple tire repair as we picked up a bolt right in the middle of the tire on our drive that day. We called ahead as it was on a Sunday and we were about 35-40min from their location in Eugene. The initial call was pleasant and professional and they had an available time slot that fit our schedule. We had given them all of the information requested on the truck and they were also informed that our tires had not been purchased through them, we were assured that this was not a problem as it was just a flat repair. Upon arrival they proceeded to tell us they took the wheel off and noticed we had wheels spacers, which was false. When we confronted them of their false claim they became extremely rude when it was visually pointed out there were in fact no wheel spacers. The service writer fell back on the fact we didn't purchase the tires from them. We stated that we were told that it was not a problem when we called ahead but the service write just gave us a dirty look and refused to continue the when they had already charged us for a flat repair. They eventually refunded us our money and we went on our way. If you're looking for help from this service center, it would be in your best interest to call someone else if you value your time."