O'Reilly Auto Parts 2020 West 11th Avenue, Eugene, OR 97402

"Really great customer service! The man who helped me was very helpful when asking questions about my vehicle."

"They ran a code for free for me when my check engine light came on. I found out that the person who had last filled my tank at Costco hadn't put my gas cap back on correctly, which caused the check engine light to come on. Hallelujah for O'Reilly to provide this service free of charge. The CEL did eventually go out."

"I'm a delivery driver so I asked for the best windshield wipers they had. Got em, installed em and the driver's side left a huge un-wiped in the middle. It also skipped. I cleaned the window with cleaning materials they recommended and I bought. I wanted to return it but they said I could only exchange it. Same wiper, even worse problems. So now I'm stuck with an absolutely worthless $40 wiper. Now I've gotta spend more money to get something that works. Do not trust their advice. Edit 12/12/23. They finally allowed me to return the bad wipers and get different ones which work very well. I'm still wary of their advice and the customer service is not great."

"Sent my girlfriend here to get a CEL code determined, while reassuring her they would be very friendly and helpful with finding a solution.. so she did, and was met with the attitude filled response of "maybe you should come back when its not raining." So instead she went to AutoZone where the employees can handle being in the Oregon weather for a whole 2 minutes."

"After my service here with the manager Logan, I’m a forever customer from here on. They were great! They even matched a battery as promised in their ads!! ! What a great surprise to have the best service. Thank you so much!!"